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Voice of the Customer: Unified Communications Performance Management Challenges and Solutions
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Telecommunications
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Real-Time Location System (RTLS)
- Remote Collaboration
- Remote Control
Services
- Software Design & Engineering Services
- System Integration
The Challenge
Unified Communications (UC) tools promise to provide web and video conferencing, instant messaging, voice, desktop and data sharing across multiple devices and media with exceptional user experience. However, the performance of UC applications is highly dependent on the infrastructure that it runs on. Problems within this IT environment will degrade UC performance and it can happen anywhere and at any time. Common problems include quality of service (QoS)/DSCP mismatch, signaling failures such as errors between the call server and session border controller over a SIP trunk, Active Directory not configured correctly, packet loss and jitter. UC users thus experience poor call quality, call and video latency delays, one-way audio, grainy video, or static noise during video conferencing.
About The Customer
The article does not provide a specific customer description.
The Solution
NETSCOUT’s nGeniusONE platform gives organizations a holistic, end-to-end operational visibility of their entire UC and network infrastructure, thus providing extensive service performance insights. NETSCOUT solutions provide service assurance in complex multi-vendor environments and visibility into all UC components including network, gateways, call servers, applications and end points. NETSCOUT’s award-winning solutions are driven by its ASI technology. NETSCOUT brings clarity to complex UC processes using its patented ASI technology to collect, correlate, and contextually analyze traffic data. ASI technology runs on NETSCOUT’s physical and virtual Intelligent Data Sources and generates highly scalable metadata in real time as the IP traffic traverses physical or virtual links. With pervasive instrumentation and ASI technology at work, traffic-based intelligence provides a complete understanding of the UC service experience and can quickly identify the source of a performance problem.
Operational Impact
Quantitative Benefit
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