Download PDF
VOIPo builds new and innovative features with Bandwidth Communications APIs
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Telecommunications
Applicable Functions
- Business Operation
- Sales & Marketing
Services
- Software Design & Engineering Services
The Challenge
VOIPo, a provider of fully featured phone service to cord cutters and small businesses, was facing challenges in scaling up to accommodate big customer orders and getting real-time insight on phone number ports. The process of manual phone number ports was cumbersome and required a series of authorization forms for each number. Support agents had to be in frequent contact with the customer to process an order. When number ports failed, it posed an even bigger challenge for a small support staff. VOIPo needed more features than the basic APIs other companies were offering to manage phone numbers.
About The Customer
VOIPo is a company that offers fully featured phone service to cord cutters and small businesses looking to save money. Customers trust VOIPo to find innovative means to provide quality phone service and software at a decent price. The company was seeking a partner to give customers access to account management features they desired. VOIPo's founder and CEO, Timothy Dick, was looking for more features than the basic APIs other companies were offering to manage phone numbers. As a Bandwidth customer of over 10 years, he was delighted to find that the Bandwidth Communications APIs were equipped to handle his industry’s changing demands.
The Solution
VOIPo found the solution in Bandwidth Communications APIs, which offered more features than any other product on the market. VOIPo's software developers preferred working only with Bandwidth APIs because they were relevant and easy to use. The APIs provided backend improvements and enhanced options in the customer portal. VOIPo could now seamlessly deliver Caller ID, SMS, and greater search parameters to customers without delay. From the management side of things, Bandwidth’s suite of tools helped customer support agents track port outs, number status and usage information. A more streamlined backend service for VOIPo made inventory cleanup and reducing waste possible.
Operational Impact
Related Case Studies.
Case Study
Vodafone Hosted On AWS
Vodafone found that traffic for the applications peak during the four-month period when the international cricket season is at its height in Australia. During the 2011/2012 cricket season, 700,000 consumers downloaded the Cricket Live Australia application. Vodafone needed to be able to meet customer demand, but didn’t want to invest in additional resources that would be underutilized during cricket’s off-season.
Case Study
SKT, Construction of Smart Office Environment
SK T-Tower is the headquarters of SK Telecom. Inside the building, different types of mobile devices, such as laptops, smartphones and tablets, are in use, and with the increase in WLAN traffic and the use of quality multimedia data, the volume of wireless data sees an explosive growth. Users want limitless Internet access in various places in addition to designated areas.
