Download PDF
Walters Home Management: Raising the Bar on Service Quality with AppFolio
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
- Functional Applications - Warehouse Management Systems (WMS)
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Inventory Management
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
- Training
The Challenge
Walters Home Management had outgrown its technology infrastructure. Jennifer Newton, owner of Walters Home Management, was looking to switch from Yardi Systems to a modern and easier to use solution that could easily scale with the company’s growth. Newton began exploring options like Propertyware, Promas and Rent Manager before ultimately deciding to implement AppFolio Property Manager. For Newton, investing in a property management solution like AppFolio would enable the company to consistently provide a superior level of service to clients — a critical competitive differentiator for Walters Home Management.
About The Customer
Walters Home Management is a leading property management provider based in San Diego, California. The company has built its business by providing the highest quality of management services to hundreds of satisfied clients. In the property management business, providing the best service to both owners and tenants is the key ingredient to driving faster business growth. Walters Home Management is committed to delivering stellar service and effectively managing properties by being responsive and solving problems quickly.
The Solution
Because AppFolio is web-based, critical information is always just a click away. This instant access to important property details enables Newton and her team to deliver stellar service at a moment’s notice. For example, Newton was able to handle a water emergency on a Saturday night by logging in from home and finding the property owner’s number. AppFolio’s Universal Search function also enables staff members to quickly access important information by simply searching on almost anything — name, phone number, address, etc. This is much faster than creating individual property codes to organize the properties for future searches. Another favorite benefit for Newton is the personalized AppFolio support that comes standard with the service. The unlimited support that comes with AppFolio investment is a significant improvement over their previous vendor, which charged $50 for 15 minutes of support that often didn’t solve the problem.
Operational Impact
Quantitative Benefit
Related Case Studies.
Case Study
Remote Monitoring & Predictive Maintenance App for a Solar Energy System
The maintenance & tracking of various modules was an overhead for the customer due to the huge labor costs involved. Being an advanced solar solutions provider, they wanted to ensure early detection of issues and provide the best-in-class customer experience. Hence they wanted to automate the whole process.
Case Study
Improving Vending Machine Profitability with the Internet of Things (IoT)
The vending industry is undergoing a sea change, taking advantage of new technologies to go beyond just delivering snacks to creating a new retail location. Intelligent vending machines can be found in many public locations as well as company facilities, selling different types of goods and services, including even computer accessories, gold bars, tickets, and office supplies. With increasing sophistication, they may also provide time- and location-based data pertaining to sales, inventory, and customer preferences. But at the end of the day, vending machine operators know greater profitability is driven by higher sales and lower operating costs.
Case Study
Predictive Maintenance for Industrial Chillers
For global leaders in the industrial chiller manufacturing, reliability of the entire production process is of the utmost importance. Chillers are refrigeration systems that produce ice water to provide cooling for a process or industrial application. One of those leaders sought a way to respond to asset performance issues, even before they occur. The intelligence to guarantee maximum reliability of cooling devices is embedded (pre-alarming). A pre-alarming phase means that the cooling device still works, but symptoms may appear, telling manufacturers that a failure is likely to occur in the near future. Chillers who are not internet connected at that moment, provide little insight in this pre-alarming phase.
Case Study
Remote Wellhead Monitoring
Each wellhead was equipped with various sensors and meters that needed to be monitored and controlled from a central HMI, often miles away from the assets in the field. Redundant solar and wind generators were installed at each wellhead to support the electrical needs of the pumpstations, temperature meters, cameras, and cellular modules. In addition to asset management and remote control capabilities, data logging for remote surveillance and alarm notifications was a key demand from the customer. Terra Ferma’s solution needed to be power efficient, reliable, and capable of supporting high-bandwidth data-feeds. They needed a multi-link cellular connection to a central server that sustained reliable and redundant monitoring and control of flow meters, temperature sensors, power supply, and event-logging; including video and image files. This open-standard network needed to interface with the existing SCADA and proprietary network management software.