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WebFOCUS Streamlines Resource Planning and Enhances Service Offerings at NDS
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Food & Beverage
- Telecommunications
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Predictive Maintenance
- Real-Time Location System (RTLS)
Services
- Data Science Services
- System Integration
The Challenge
Network Data Systems (NDS), an IT infrastructure professional and managed services firm, was facing challenges in tracking engineering resources for internal budgeting, workload planning, and billing. They also needed to enhance their reporting services to customers regarding IT environments and equipment. The company was using a manual process to report on internal business processes, including its help desk ticketing system, which was falling short. They needed a simpler and more efficient way to collect and share information about things like how many hours they work with each customer and which help desk tickets are open or closed.
About The Customer
Network Data Systems (NDS) is an IT infrastructure professional and managed services firm that specializes in IT infrastructure services. They employ a team of highly skilled engineers to deliver consulting, transformation, and management solutions for network and server infrastructure, unified communications, data center/cloud, and mobile computing. NDS is trusted to serve some of the nation’s largest, most complex corporations and Federal agencies. They manage other companies’ IT equipment and need the ability to accurately track their engineering resources for budgeting, workload planning, and billing. NDS also needs to show its customers the data associated with their IT environments and equipment.
The Solution
NDS deployed Information Builders’ WebFOCUS to create dashboards and reports for internal reporting and a Business Intelligence (BI) app that its clients will use to manage their equipment and the metrics associated with the usage of that equipment. WebFOCUS was used to create dashboards, as well as to display existing reports that had been written in SQL. The dashboards were enhanced using jQuery, a cross-browser JavaScript library designed to simplify the client-side scripting of HTML. WebFOCUS was also used to create a customer-facing application that is expected to generate revenue for NDS and enhance the services it offers to its clients. The application uses WebFOCUS to make metrics readily available to NDS customers about usage levels for equipment in their IT and communications infrastructure.
Operational Impact
Quantitative Benefit
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