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Why Datto is the Perfect Partner for Canadian MSP
Technology Category
- Infrastructure as a Service (IaaS) - Backup & Recovery
- Infrastructure as a Service (IaaS) - Cloud Storage Services
Applicable Industries
- Professional Service
- Software
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
The Challenge
When Curtis Hemingway joined CBM IT, he was dissatisfied with the existing Backup and Disaster Recovery (BDR) solution. The previous solution was limited to just backup services, which did not meet the comprehensive needs of CBM IT. Hemingway needed a more robust and complete BDR solution that could handle various scenarios, including server failures. Additionally, the previous vendor did not bill in local currency, leading to unpredictable costs due to transaction fees and exchange rates. This financial unpredictability was a significant concern for Hemingway, making it difficult to manage and forecast expenses accurately.
About The Customer
CBM IT is a Managed Service Provider (MSP) based in Edmonton, Alberta, Canada. The company offers a variety of managed services, including around-the-clock monitoring and a proactive approach to keep their clients operational and protected. Curtis Hemingway, the IT Director at CBM IT, has been in the IT industry for about 30 years. The company has a small team of five employees and manages roughly 30 service clients and over 100 break-fix clients. CBM IT aims to convert these break-fix clients into managed service clients. The company focuses on being proactive, identifying and addressing issues before they escalate, thereby reducing noise and preventing ticket accumulation. This proactive approach is key to their managed services strategy.
The Solution
Hemingway decided to replace the existing BDR solution with Datto's comprehensive Backup and Disaster Recovery (BDR) solution. Datto's solution offered a complete package that addressed all the gaps and needs identified by Hemingway. One of the significant advantages of Datto's solution was its ability to spin-up locally, which proved invaluable when CBM IT's exchange server failed. Hemingway was able to get the mail flowing again quickly, minimizing downtime. Additionally, Datto's strong presence in Canada and its ability to bill in local currency eliminated the financial unpredictability caused by transaction fees and exchange rates. This made it easier for CBM IT to manage and forecast costs accurately. Hemingway also praised Datto for its excellent marketing materials, resources, and tech support, which he found superior to other vendors. The combination of a robust solution, local billing, and exceptional support made Datto the perfect partner for CBM IT.
Operational Impact
Quantitative Benefit
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