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Will Electronics Uses Linxup to Meet Guaranteed Response Times
Technology Category
- Sensors - GPS
Applicable Industries
- Security & Public Safety
Applicable Functions
- Field Services
Use Cases
- Fleet Management
- Real-Time Location System (RTLS)
Services
- System Integration
The Challenge
Will Electronics provides customized video surveillance systems for a diverse range of businesses. Once a system is installed, customers have the option to receive emergency support for equipment failure and repairs. When Will Electronics receives an emergency service call, they guarantee a minimum response time. The service coordinator, David, is tasked with the responsibility of meeting this guarantee. Unlike other fleet services, David’s team can’t verify routes in the morning. The nature of emergency response service means that they never come to work with a set schedule.
About The Customer
Will Electronics is a company that provides customized video surveillance systems for a diverse range of businesses, such as retail, restaurants, healthcare facilities, and hotels. They offer emergency support for equipment failure and repairs with a guaranteed minimum response time. The company operates a fleet of about 15 vehicles that are used for emergency response services. The service coordinator, David, is responsible for ensuring a fast response to customers when they need it.
The Solution
Will Electronics uses Linxup to track vehicles and their current positions to better accommodate their customers. Linxup helps David to be more efficient with scheduling. At any moment, he can glance over the positions of every vehicle. Linxup equips David to manage the demands of routes that change frequently throughout the day with accurate, up-to-the-minute tracking. Other department managers at Will Electronics have found Linxup to be useful for their tasks and responsibilities. For example, Linxup helps to eliminate the cost of personal use of company assets. It also helps to ensure that drivers are taking correct routes during the day.
Operational Impact
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