Willis Towers Watson Enhances Client Experience With Embedded BI Portal

• Analytics & Modeling - Real Time Analytics
• Application Infrastructure & Middleware - Data Exchange & Integration

• Business Operation
• Human Resources

• Software Design & Engineering Services
• System Integration

Willis Towers Watson, a global multinational risk management, insurance brokerage, and advisory company, was facing challenges in modernizing the customer experience, simplifying security, and streamlining access to sensitive client information. The company wanted to create a customer-facing analytics portal that serves multiple lines of business, anchored by a HIPAA-compliant security layer that allows single-sign-on access to essential business functions. The initial version of their BenefitView application did not keep pace with the growing needs of the company. It was not scalable for high-volume transactions and required significant maintenance. The company needed to upgrade to a scalable solution with a robust architecture that would continue to manage their business-critical requirements, including absolute security for HIPAA data.

Willis Towers Watson is a global multinational risk management, insurance brokerage, and advisory company. The company operates in more than 140 countries and has a workforce of more than 40,000 employees. Willis Towers Watson handles risk management, insurance, and many essential HR processes for its clients, which include 80 percent of Fortune 1000 companies, along with many mid-market and smaller businesses. The company's Benefits Delivery and Administration business segment sought to address many of these needs. It investigated an analytics environment that would empower corporate benefit administrators to view data about their retirees as they enrolled in new Medicare insurance on the segment’s Via Benefits™ marketplace.

Willis Towers Watson selected Information Builders and its partner, BloomfieldX, to create BenefitView, a client-facing analytics portal that delivers an easy, secure, and seamless experience for clients to visualize their information in an actionable way. The company used Information Builders' WebFOCUS BI and analytics platform to create an improved version of BenefitView. The platform provided robust and highly configurable security features, embedded analytics, dynamic reporting, scalability, and low cost of ownership. In a swift 45 days, BloomfieldX used WebFOCUS to develop a unified portal that serves as a single point of entry for many of Willis Towers Watson’s client-facing capabilities and applications. The entire solution is architected for scalability and failover between two data centers, with load balancing technology to improve performance by shuttling requests between multiple web servers, application servers, and database servers.

• BenefitView now provides a client-owned HIPAA authorization module that will allow client-authorized officers to add, modify, and remove users.
• WebFOCUS lets users drill down into the underlying data and visualize these metrics through InfoApps™ – purpose-built, business-driven analytical apps that provide any decision-maker with fast, easy access to actionable information.
• WebFOCUS automates a complex user administration model for hundreds of companies, simplifying access and streamlining HIPAA compliance.

• Deploying the new release in just a month and a half, using WebFOCUS with all of its amazing data visualizations, was a remarkable accomplishment.