Workman Lifts: Enhancing Efficiency with FIELDMOTION

• Networks & Connectivity - WiFi
• Robots - Wheeled Robots

• Buildings
• Telecommunications

• Maintenance
• Procurement

• Personnel Tracking & Monitoring
• Real-Time Location System (RTLS)

• System Integration
• Training

Workman Lifts, a company established in 2008 by Bobby Workman, specializes in the installation, repair, service, and removal of stair lifts in Northern Ireland. They have been holding contracts with NHSCT since 2008 and currently manage a servicing and repair contract for over 1500 stair lifts. Despite their success, the company faced several challenges. Their primary concerns were the potential inefficiencies of a new system, the cost-effectiveness of such a system, the support available if something went wrong, and the ease of adding and removing clients from their list. They were also burdened with the time-consuming process of manually processing work, which involved a significant amount of printing, scanning, and filing. This not only slowed down their operations but also made it difficult for them to manage their work effectively.

Workman Lifts is a Northern Ireland-based company that specializes in the installation, repair, service, and removal of stair lifts. The company was established in 2008 by Bobby Workman and has been holding contracts with NHSCT since then. Currently, they manage a servicing and repair contract for over 1500 stair lifts. They are members of Safe T cert, Construction line, and NICEIC, and all their engineers have been manufacturer trained for the products and undergo refresher training on a regular basis. The company is committed to providing high-quality services and is always looking for ways to improve its operations and efficiency.

Workman Lifts chose to implement FIELDMOTION, a field service management software, to address their challenges. The software was easy to set up and the FIELDMOTION team provided full support throughout the process. Workman Lifts sent the forms they wanted to use to the FIELDMOTION team, who then processed them into the system. Training was provided on how to use the system from both the office and field perspectives. Any changes required to the forms were made promptly, sometimes within an hour or two. The software provided several beneficial features including asset management, job management, a mobile app, and job pricing. The asset management feature allowed Workman Lifts to handle scheduled work and react rapidly to urgent appointments. The job management feature enabled jobs to be allocated based on real-time data such as engineer availability, equipment, and stock. The mobile app allowed paperwork to be logged easily by engineers and sent back to the office. The job pricing feature provided live job progress to the back-office team and customers for invoicing once the job was completed.

• The implementation of FIELDMOTION has brought about significant operational improvements for Workman Lifts. The software has made it quick and easy to send jobs to engineers, resulting in a faster turnaround time from when a job is sent to when it is completed, processed, invoiced, and sent to the client. The need for printing, scanning, and filing has been eliminated, saving office staff many hours of work. All data is now saved on the server and can be found with a simple search. The photos and job sheets are all together, eliminating the hassle of filing. The software has also improved transparency with customers, as they can now see all their invoices live through a customer portal. Overall, FIELDMOTION has greatly enhanced the efficiency and effectiveness of Workman Lifts' operations.

• Significant time saved in processing work
• Reduced time from job assignment to completion, processing, invoicing, and sending to the client
• Elimination of hours spent on printing, scanning, and filing