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Nintex > Case Studies > WorkSafeBC Enhances Workflow Efficiency with Nintex K2 Five Automation
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WorkSafeBC Enhances Workflow Efficiency with Nintex K2 Five Automation

Technology Category
  • Functional Applications - Dock Management Systems (DMS)
  • Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
  • Finance & Insurance
  • Healthcare & Hospitals
Applicable Functions
  • Product Research & Development
  • Quality Assurance
Use Cases
  • Time Sensitive Networking
  • Visual Quality Detection
Services
  • Testing & Certification
  • Training
The Challenge
WorkSafeBC, a public health agency dedicated to promoting workplace health and safety, was grappling with an increasing number of manually managed systems and processes. This was slowing down the team and decreasing overall quality. The organization was struggling to maintain quality and timeliness due to the high volume of manual systems. The team also wanted to create added transparency and audit-ability, so the right people would know where things were and who had done what, thereby eliminating bottlenecks. Another challenge was the outdated forms and systems. WorkSafeBC had several automated forms developed using Outlook forms in a unique way. However, the platform for these forms, Microsoft Exchange Server 2003, was no longer supported. This necessitated a strong push to get all 75 forms off Exchange and integrated into their current systems.
About The Customer
WorkSafeBC is a professional services organization based in Canada. The organization is dedicated to promoting workplace health and safety. It supports more than 100,000 employers and services over 2 million employees. The organization was struggling with an increasing number of manually managed systems and processes that were slowing down the team and decreasing overall quality. They needed a solution that could streamline their workflows, increase transparency, and improve the overall organization of their 3,000 staff members.
The Solution
WorkSafeBC brought in a partner to accelerate their workflow development and implementation of Nintex K2 Five. This solution allowed people to easily access their worklists, letting them know immediately what needs to be done. WorkSafeBC built workflows for travel requests, claims filing, invoice approval, records retrieval, and much more, saving the company time and money. They can also now see where approval processes sit in real-time, adding transparency and efficiency to their systems. To address the challenge of outdated forms, DMS helped with both workflow development and SmartForm implementation using Nintex K2 Five. After DMS was engaged, it took only six months to be fully productive and effective, a timeframe that has decreased with each new implementation and is expected to be even lower with the upcoming SmartForms replacement.
Operational Impact
  • The implementation of Nintex K2 Five automation has greatly improved the operational efficiency of WorkSafeBC. The organization now has more transparency into every process, which has eliminated bottlenecks and improved the quality of their services. The automation of workflows for travel requests, claims filing, invoice approval, records retrieval, and more has saved the company both time and money. The new approval processes have greatly increased transparency, allowing the right people to know where things are and who has done what. The replacement of outdated forms with digital ones has also streamlined their processes, making them more efficient and effective.
Quantitative Benefit
  • 145K Claims processed annually
  • 100K Clients supported
  • 2M Employees serviced

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