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Nintex > Case Studies > Wyndham's Rapid Onboarding of La Quinta Hotels with Nintex Process Discovery
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Wyndham's Rapid Onboarding of La Quinta Hotels with Nintex Process Discovery

Technology Category
  • Analytics & Modeling - Robotic Process Automation (RPA)
  • Cybersecurity & Privacy - Identity & Authentication Management
Applicable Industries
  • Education
  • Transportation
Applicable Functions
  • Procurement
Use Cases
  • Leasing Finance Automation
  • Material Handling Automation
Services
  • System Integration
  • Training
The Challenge
In 2018, Wyndham Hotels and Resorts acquired the La Quinta brand, adding 900 hotels to its portfolio. The challenge was to rapidly onboard these hotels and train their employees on Wyndham's company-wide procedures, policies, and computer systems. The onboarding process needed to be completed as quickly as possible since these hotels were already operational. Wyndham's franchise model heavily relies on a computerized property management system used by all its hotels to ensure a consistently high-quality customer experience. Therefore, training each hotel's employees to use this system and adhere to company policies and procedures was crucial. However, identifying the right processes to automate for efficient onboarding was a challenge. The conventional, manual approach to finding these processes was time-consuming, expensive, and vulnerable to employee bias.
About The Customer
Wyndham Hotels and Resorts is a leading hotel franchising company based in the United States. It operates in the entertainment and recreation industry, offering a diverse range of hospitality products and services. In 2018, Wyndham expanded its market share by acquiring the La Quinta brand, adding 900 hotels to its portfolio. The company's franchise model heavily relies on a computerized property management system used by all its hotels to ensure a consistently high-quality customer experience. Wyndham has been a longtime customer of Nintex, using its Robotic Process Automation (RPA) solution to efficiently onboard new employees and reduce onsite training costs.
The Solution
Wyndham turned to Nintex Process Discovery to streamline the onboarding process and optimize the company's processes more generally. Nintex's discovery robots ran in the background on several employees' computers during their onboarding process, recording key data on these employees' activities. This information was sent to Nintex's AI-powered analytics engine, which identified the specific tasks involved in onboarding Wyndham's newest employees. For each identified process, Nintex Process Discovery evaluated key metrics, provided an overall recommendation level, and generated an automation workflow. Based on the information provided by Nintex Process Discovery, Wyndham decided which processes to automate to optimize the onboarding of all 900 La Quinta Hotels. The workflows for these processes were imported into Nintex's RPA development studio, where they were fine-tuned and tested before being deployed to Nintex robots.
Operational Impact
  • With the help of Nintex Process Discovery and Nintex Kryon RPA, Wyndham was able to onboard 900 La Quinta hotels into its worldwide network rapidly and smoothly. The entire onboarding process, including full integration on six different computer systems, was completed in just 10 months, ahead of schedule. The company was able to avoid hiring 500 temporary employees, resulting in significant savings of time and money. Nintex Process Discovery enabled Wyndham to identify ongoing processes that are well suited for automation, helping to maximize its overall RPA ROI going forward. The solution also allowed Wyndham to streamline much of the work involved in training the employees of its La Quinta Hotels.
Quantitative Benefit
  • 900 hotels onboarded smoothly and on time
  • Eliminated the need and cost of hiring 500 temporary employees
  • Saved more than 674 work hours

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