• Enhance safety for trams and passengers • Deliver an innovative passenger experience • Improve operational efficiency with better insight

With an influx of more than 23 million people, visitors constantly had to deal with tremendous vehicle congestion in the parking area. This meant that they would waste a lot of time looking for a parking space and become more stressed, affecting their willingness to shop. This affected satisfaction in general and they ended up looking for better and quicker parking alternatives. SCS needed to resolve the situation urgently which was causing a decline in the influx of visitors to the Shopping Centre and harming the results of the points of sale.