During critical junction time, multiple decision must be made without hesitation and fear. Companies are required to make quick repairs to pieces of gear. Solution is needed to complete challenges during those times.

A leading service provider in North America was grappling with inefficiencies in their field service operations. Approximately 60% of their installation orders necessitated a site survey, and out of these, 18% required repeat surveys. The manual collection of field data was leading to numerous errors and incomplete information. The traditional methods of sharing information, such as emails, printouts, spreadsheets, phone calls, and text messages, were proving to be time-consuming, error-prone, and repetitive. The lack of field information, intelligence, and insights during site surveys resulted in poor performance, repeat site visits, and extended delivery times. The client needed to transition from a traditional to an intelligent and connected field service approach to enable field technicians to deliver significant business value.

Mountain View, a provider of agricultural, irrigation, water treatment and electrical projects, services and supplies in Western Canada, was facing significant operational challenges. They were in need of an easy-to-use service-oriented platform that could be configured and customized for their industry and integrated with QuickBooks. One of their major pain points was inaccurate tax calculation, which was leading to administrative burden, human error and lower productivity. They also wanted their technicians to be scheduled and have access to work order data digitally. The solution they were looking for needed to be available on all platforms (iOS, Android) and be user intuitive. After evaluating over 10 vendors over a span of 9 months, they decided to partner with Biznussoft.