Fuji Xerox faced several challenges. Delivery inquiries from distributors had to be manually associated with order information and container B/L documents. Response to delivery inquiries was slow and delivery date estimates inaccurate because Fuji Xerox had to contact each transportation carrier for shipment status updates before warehousing dates could be estimated. Manual handling of an average of 1,800 inquiries a month created an excessive workload for staff. Distributors had begun securing extra stock in a system known as just-in-case inventory to prevent inventory shortages at hub warehouses in each region, leading to chronic over-inventory

UTi Worldwide, a global business based on air and ocean freight forwarding, was facing a challenge. Its customers were demanding more than just the operational business offering. They wanted enhanced supply chain management services that would optimize their supply chains. UTi's existing IT systems were not equipped for this task as they were primarily geared towards processing orders and not optimizing logistics flows. The company needed a new IT solution that could provide a range of new logistics services, evaluate different distribution solutions, simulate alternative distribution networks, and optimize supply chains.

Choice Logistics, a global leader in mission-critical service parts logistics, recognized the need for dashboards to drive efficiency by creating a single data presentation layer that leveraged consistent data sources, metrics, and KPIs. The company had implemented a data warehousing system, which allowed them to pull data and create manual static reports in Excel. However, they saw the opportunity to build upon the data warehousing system and provide real-time dynamic reporting to its clients with a dashboard solution. The company decided to implement a solution that would give clients more control and more insights into the areas of their business they wanted to monitor.