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Aivo
Overview
HQ Location
United States
Year Founded
2012
Company Type
Private
Revenue
$10-100m
Employees
51 - 200
Website
Twitter Handle
Company Description
Established in 2012, Aivo, an Engageware Company, empowers businesses to elevate their customer service experience with proven Artificial Intelligence solutions. With Aivo, companies leverage advanced conversational and Generative AI to offer unique customer experiences that blend human empathy with AI precision across platforms such as WhatsApp and Facebook.
IoT Snapshot
Aivo is a provider of Industrial IoT analytics and modeling, networks and connectivity, platform as a service (paas), application infrastructure and middleware, infrastructure as a service (iaas), wearables, and sensors technologies, and also active in the buildings, cement, construction and infrastructure, consumer goods, education, equipment and machinery, finance and insurance, glass, healthcare and hospitals, national security and defense, and telecommunications industries.
Technologies
Use Cases
Functional Areas
Industries
Services
Technology Stack
Aivo’s Technology Stack maps Aivo’s participation in the analytics and modeling, networks and connectivity, platform as a service (paas), application infrastructure and middleware, infrastructure as a service (iaas), wearables, and sensors IoT Technology stack.
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Devices Layer
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Edge Layer
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Cloud Layer
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Application Layer
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Supporting Technologies
Technological Capability:
None
Minor
Moderate
Strong
Case Studies.
Case Study
BAC Credomatic's Successful Implementation of Conversational AI Across Six Countries
BAC Credomatic, a leading bank in Central America, was faced with the challenge of providing a consistent and empathetic digital experience to its customers across six different countries. The bank aimed to build loyal and long-lasting relationships with its customers through its digital products and services. However, the challenge was to innovate and strengthen its digital presence without compromising on empathy and approachability. The bank was in search of an automated solution that could help them achieve this goal. The solution needed to be capable of handling customer queries efficiently and effectively, while maintaining a human touch.
Case Study
BBVA's Customer Service Transformation with Aivo's AI Conversational Platform
BBVA, a leading bank in Europe and the Americas, recognized the need to adapt to the changing demands and needs of new generations. With the emergence of digital customers, the bank understood the importance of leveraging technology to meet these new demands and strengthen their market presence. The bank aimed to improve the customer contact experience, provide 24/7 support, allow for self-management, and optimize service channels. However, achieving these goals required a solution that could automate customer service and provide quick and efficient responses to customer inquiries.
Case Study
CEMEX Enhances Customer Support with AI, Achieving 90% Effectiveness Across Six Countries
CEMEX, a global construction materials company, was faced with the challenge of providing superior customer service across different countries and languages. The company has always prioritized customer experience and, in the wake of the pandemic, sought to strengthen its digital communication strategy. The goal was to provide alternatives to traditional channels and transform the way they interact with their customers. The challenge was to implement a solution that could serve all customer segments, especially those located in different countries or speaking other languages. The company also aimed to automate frequently asked questions (FAQs) and provide 24/7 customer service.
