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CallTrackingMetrics
Overview
HQ Location
United States
Year Founded
2009
Company Type
Private
Revenue
$10-100m
Employees
51 - 200
Website
Twitter Handle
Company Description
CallTrackingMetrics is the only digital platform that uses call Tracking intelligence to inform contact center automation—resulting in a more personalized customer experience.
CallTrackingMetrics has also been recognized in Inc. Magazine's 5000™ list of fastest-growing private companies, Capterra's Top 20 Call Center Tools report, and as a leader on G2 Crowd for both CCaaS and Inbound Call Tracking solutions.
IoT Snapshot
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Technology Stack
CallTrackingMetrics’s Technology Stack maps CallTrackingMetrics’s participation in the IoT Technology stack.
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Devices Layer
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Edge Layer
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Cloud Layer
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Application Layer
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Supporting Technologies
Technological Capability:
None
Minor
Moderate
Strong
Case Studies.
Case Study
CallTrackingMetrics Case Study: Lice Clinics of America
Lice Clinics of America, a network of over 300 clinics in 35 countries, was looking for a way to better understand how their national advertising campaigns were impacting their lead flows. They wanted to know which campaigns were driving the most calls and to which locations. They were also facing challenges with their existing provider for sending out text messages through their booking platform with clients. The messages were experiencing significant delays, which was a problem as their clients needed immediate responses.
