The European Space Agency's Research and Service Support (ESA RSS) is a service that provides resources to support Earth Observation data exploitation. The main purpose of the RSS service is to provide its customers, who are primarily researchers from universities and research centers, service providers, public institutions, and medium-sized enterprises, with reliable and performant services. The challenge was managing the variable workload and the diversity of processing required. They needed a solution that would allow them to focus on their main responsibilities, specifically in terms of development and support, without being distracted by basic operational requirements.