SCG wanted Itron to modernize and manage its Advanced Metering Infrastructure system, helping the company optimize the delivery of natural gas, improve customer service and streamline business operations. SCG wanted the system to be scaled for customer growth, providing hourly reads for all customers, and offer remote shutoff and enhanced security features.

The City of Turlock has a population of more than 70,000 across a 17-square-mile service territory. The City of Turlock recognized changing water conditions and the need to take action to address impacts from California's drought to ensure future availability of water for residents. The city was interested in automating its meter reading and leak detection processes in support of conservation measures.

Horizon Power, a government-owned utility company in Western Australia, was faced with a significant challenge when the traditional card-based prepayment meters they had been using to assist customers in remote communities manage their electricity costs stopped being manufactured. This was a critical issue as the utility company serves 100,000 residents and 10,000 businesses spread across a vast service territory of approximately 888,000 square miles. Additionally, Horizon Power had to adapt to a revised regulatory code of conduct for the supply of electricity to residential customers. The new regulations included restrictions on disconnection hours and a requirement to supply customers with data on their total energy consumption, as well as their average daily consumption and charges for the previous two years.