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Vonage
Overview
HQ Location
United States
Year Founded
2001
Company Type
Private
Revenue
$1-10b
Employees
1,001 - 10,000
Website
Twitter Handle
Company Description
Vonage was founded in 2001 and became a wholly-owned subsidiary of Ericsson in 2022. It provides unified communications, contact centers, and programmable communications APIs, built on the world's most flexible Cloud Communications platform.
IoT Snapshot
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Technology Stack
Vonage’s Technology Stack maps Vonage’s participation in the IoT Technology stack.
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Devices Layer
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Edge Layer
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Cloud Layer
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Application Layer
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Supporting Technologies
Technological Capability:
None
Minor
Moderate
Strong
Case Studies.
Case Study
Vaillant is Always in hot water (Thanks to Vonage)
Vaillant Group, a leading provider of heating and hot water systems, was facing several challenges with its existing call handling system. The company, which receives over 600,000 inbound calls annually, was dealing with limited inbound trunk capacity, poor integration with Salesforce, limited call recording storage, and manual outbound calling. These issues were affecting the efficiency of their 122-seat contact center and the quality of their customer service. Vaillant needed a solution that could improve their call handling system and integrate seamlessly with their existing Salesforce CRM.
