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Elevation Real Estate and Management: Enhancing Maintenance Efficiency with AppFolio Smart Maintenance
技术
- 功能应用 - 计算机化维护管理系统 (CMMS)
适用行业
- 建筑物
- 设备与机械
适用功能
- 设施管理
- 维护
用例
- 库存管理
- 时间敏感网络
挑战
Elevation Real Estate and Management 是一个小团队，管理西北地区 800 多个不同类型房产的单位，在有效处理维护请求方面面临着重大挑战。该团队无法同时出现在所有地点，而且居民的请求数量巨大。该团队需要一个强大的维护解决方案，无论何时都能及时响应居民的问题。现有系统效率低下，需要技术人员到现场排除故障，导致下班后接到大量电话。
关于客户
Elevation Real Estate and Management 成立于 2017 年，总部位于阿肯色州斯普林代尔，是一家物业管理公司，拥有单一、多户住宅和商业地产的混合投资组合。尽管团队规模不大，但他们管理着 800 多个单位，包括 A 级到 C 级公寓、混合用途、多户住宅、单户住宅和复式住宅。他们以向居民提供高水平的服务而闻名。该公司致力于在竞争中脱颖而出，为居民和潜在客户带来改变。他们最近推出了一项名为“CARE”的新倡议——承诺、专注、响应和参与——以表明他们对社区、邻居和业主的承诺。
解决方案
Elevation 转向 AppFolio Smart Maintenance，这是一款智能维护管理工具，旨在及时响应所有维护请求。收到维护请求后，系统会立即响应，确定问题的紧急程度，并进行故障排除以找出根本原因。然后派遣合适的维护团队成员来解决问题。该解决方案使居民能够准确地排除故障和分类问题，减少对现场技术人员的需求。此外，该系统支持移动设备，通过文本、电话或在线门户响应服务请求，并创建工作订单以实现团队的即时可见性。该系统与 AppFolio Property Manager 的集成提供了无中断的无缝维护工作流程。
运营影响
数量效益
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