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Elevation Real Estate and Management: Enhancing Maintenance Efficiency with AppFolio Smart Maintenance
Technology Category
- Functional Applications - Computerized Maintenance Management Systems (CMMS)
Applicable Industries
- Buildings
- Equipment & Machinery
Applicable Functions
- Facility Management
- Maintenance
Use Cases
- Inventory Management
- Time Sensitive Networking
The Challenge
Elevation Real Estate and Management, a small team managing over 800 units of various property types across Northwest, was facing a significant challenge in efficiently handling maintenance requests. The team was unable to be present at all locations simultaneously, and the volume of requests from residents was overwhelming. The team needed a robust maintenance solution that could respond to residents' issues promptly, regardless of the time of day. The existing system was inefficient, requiring technicians to be on-site for troubleshooting and resulting in numerous after-hour calls.
About The Customer
Elevation Real Estate and Management, established in 2017 and based in Springdale, AR, is a property management company with a mixed portfolio of single, multifamily, and commercial properties. Despite being a small team, they manage over 800 units ranging from A to C class apartments, mixed-use, multi-family residential, single-family homes, and duplexes. They are known for the high level of service they provide to their residents. The company is committed to standing out from the competition and making a difference for their residents and prospects. They have recently rolled out a new initiative called C.A.R.E. — committed, attentive, responsive, and engaged — to show their commitment to their community, neighbors, and owners.
The Solution
Elevation turned to AppFolio Smart Maintenance, an intelligent maintenance management tool designed to respond to all maintenance requests promptly. Upon receiving a maintenance request, the system provides an immediate response, determines the urgency of the issue, and troubleshoots to identify the root cause. The right maintenance team member is then dispatched to resolve the issue. This solution has empowered residents with accurate troubleshooting and triage questions, reducing the need for on-site technicians. Additionally, the system is mobile-ready, responding to service requests via text, phone, or online portal, and creating work orders for instant team visibility. The integration of this system into the AppFolio Property Manager has provided a seamless maintenance workflow without disruptions.
Operational Impact
Quantitative Benefit
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