Welthungerhilfe, a German non-governmental organization (NGO), has been supporting overseas projects in 70 countries since its inception in 1962. In Zimbabwe, the organization is committed to helping people rise above hunger and poverty through farmer education. The challenge was to bridge the information gap for farmers in sub-Saharan Africa. Farmers needed access to timely, relevant, and accurate information about best farming practices to improve production, finance, and marketing activities. Welthungerhilfe introduced a variety of modern channels to communicate with their audience, including mobile apps, WhatsApp messages, and podcasts. However, only 55% of the Zimbabwean population has Internet access, and only 50% have smartphones, with these statistics being even lower in rural areas. As Welthungerhilfe's goal was to reach all farmers, not just those online, it was necessary to find another way to communicate.

Würth, a global leader in the trade of assembly and fastening materials, faced challenges in improving its sales cycle, customer satisfaction, and payment collection processes. The company's marketing and sales departments often struggled with efficiently communicating promotions to customers, a process that was tedious as sales representatives had to do this alone, sometimes resulting in difficulties to reach goals, such as clearing overstock. There were also issues with communication throughout the delivery process, with customers often not being able to properly organize the acceptance of products due to inefficient communication about delivery times. Additionally, Würth’s sales team had to collect outstanding balances from customers who missed their invoice payment due dates, a process that was both tedious and ineffective, leading to some customers having the issue of bad debt with Würth. As Würth’s customer base grew, they realized it would not be feasible for their sales representatives to handle these problems in this way.

Yespo, a B2C omnichannel customer data platform, was seeking to enhance its omnichannel capabilities by adding a scalable rich media messaging channel to its existing portfolio. The company wanted to leverage large volumes of data to communicate with customers over various messaging channels. The addition of Viber was strategic due to its high penetration and adoption rates in Yespo's target regions, its rich media capabilities that make messaging campaigns engaging and personalized, and its compatibility with Yespo's omnichannel flows. Yespo was looking for a wholesale partner that could integrate Viber into their platform and enable their clients to create flows for use cases such as cart abandonment, newsletters, and promotional offers with ease, thereby increasing the number of messages sent via the Yespo platform and revenue as well.

Yousign, a company providing digital signature solutions to B2B businesses, faced a significant challenge in ensuring reliable SMS delivery for one-time PINs (OTP) used for customer identity validation. This step was crucial in their process, as it ensured the correct signer was reading and approving the correct document. To maintain seamless SMS delivery 24/7, Yousign had to rely on four different SMS providers, switching to another provider in case of undelivered messages. This approach was not only cumbersome but also lacked the desired efficiency and reliability.

Fastboy Marketing, a company that provides marketing software to nail salons, spas, and restaurants across the US, Canada, and Australia, faced a significant challenge. The company needed to migrate from its existing API provider to a new one that could cost-effectively send millions of messages monthly to customers on multiple continents. The existing provider had the necessary functionality, but the website was not user-friendly, causing difficulties for the team. Fastboy's software, GoCheckin, relied heavily on SMS messages for appointment reminders and special offers, making the need for a reliable, cost-effective, and user-friendly communication platform crucial.

Fluent, a leader in customer acquisition, was facing a significant challenge with SMS deliverability in Canada. The company uses various channels, including SMS and email, to communicate with users who have consented to be contacted and who could be a good fit for their growth marketing partners. However, in 2021, Fluent was struggling with SMS deliverability in Canada, which was affecting their ability to connect with users and deliver targeted offers. The company needed a quick and effective solution to this problem to maintain its competitive advantage and continue driving high-intent customers to their clients.

Jungleworks, a company that provides a suite of products for on-demand businesses, was facing a significant challenge with its route planning software, Tookan. The company had initially partnered with an SMS communication platform to facilitate easy connection between consumers and drivers. However, this platform was plagued with an unacceptable level of message delivery failures, which was detrimental to the user experience and the overall efficiency of the service. Jungleworks needed a reliable communication solution that could ensure seamless, real-time communications across the entire customer journey, including order notifications, driver notifications, delivery updates, and invoice confirmations.

LAZ Parking, a company that manages over a million parking spaces across 3,400 locations in 38 US states, was faced with the challenge of providing an easy and quick payment method for their customers. The company had a diverse range of parking properties, each with different equipment, practices, and policies. While some properties had machines for payment, others relied on attendants or valets. The company had developed an online reservation system for garages and an app for regular customers, but lacked a solution for surface lots where reservations and space holding were not possible. They needed an on-demand payment system that would allow customers to pay with their phones without the need to download an app.

Magna Legal Services, a nationwide litigation support services provider, offers an innovative platform for virtual jury research, JuryConfirm. The company's vision was to make jury research sessions more efficient by leveraging the virtual world without losing the richness of an in-person session. However, they faced a significant challenge with their existing platform. Their in-depth research sessions, which could last from 4.5 to nearly 8 hours, were being interrupted by call time limits, disrupting the customer experience. The company was also experiencing intermittent issues with the CPaaS platform, which required them to engage developers for fixes, taking time away from incremental improvement and innovation. They needed a solution that could provide high-quality, reliable audio conferencing capabilities, follow-the-speaker, bounce participants into various breakout rooms, and let them identify the source of background noise and selectively mute participants.

Dispute Nation, a fast-growing consumer advocacy organization, helps people across the US improve their credit scores by identifying errors in their credit reports and advocating for their removal. Despite its success, the company faced significant challenges due to the rapid growth in demand for its services. The nature of their work required frequent communication with clients, credit bureaus, team members, and new prospects through various channels such as phone calls, SMS texts, chats, and faxes. Moreover, the high stakes for their clients necessitated constant accessibility, regardless of location. The traditional phone infrastructure was inadequate to meet these demands, and the company needed a more efficient and flexible communication solution.

Guardant Health, a leading precision oncology company, was facing significant challenges with its previous call center solution. The company's client services team, consisting of over 50 agents, was experiencing frequent call drops and poor call quality, which was noticed by both agents and clients. The system's reports were unreliable, making it difficult to determine whether an agent was underperforming or if the issue was with the phone system itself. The call center provider and phone vendor were unresponsive to support requests, adding to the frustration. The unreliable phone system was a major concern as the client services team often received calls from patients or their care teams inquiring about test results. These calls were critical and could not be entrusted to an unreliable phone system.

Accelevents, an event management and marketing company, experienced significant growth during the pandemic as the demand for virtual events surged. The company was already transitioning towards a hybrid model and was well-positioned to adapt to the changing market. However, to provide a unique and dynamic experience for their expanding user base, Accelevents needed a flexible and scalable chat solution that could be launched quickly and support large-scale events. The company initially considered a Web Real-Time Communication (WebRTC) solution but realized it lacked the flexibility they required. Accelevents also faced the challenge of deciding whether to build a chat functionality from scratch or buy a ready-made solution. Building a sophisticated chat functionality would be time-consuming and require significant engineering resources, which could be better utilized in developing other platform features.

Alpega Group, a leading global logistics software company, faced the challenge of modernizing an industry deeply rooted in tradition. The company's freight exchange platforms, Teleroute and Wtransnet, needed an in-app chat solution that would appeal to a diverse user base and simplify multi-lingual communication at every step of the transport process. The company had to consider several factors such as agility, cost, performance, user experience, and infrastructure while evaluating potential chat solutions. The challenge was not only to introduce a new feature like chat but also to change the customers' habits and make chat more attractive than traditional communication methods like phone calls or emails.

Bandsintown, a popular music discovery platform with over 60 million users, was faced with the challenge of enhancing its new live streaming concert platform, Bandsintown PLUS. The platform was designed to provide an all-access pass to exclusive live stream concerts, allowing users to attend up to 25 live streamed concerts each month. However, Bandsintown recognized the need for a feature-rich chat functionality to foster engagement during concert broadcasts and artist Q&As. The company wanted to avoid using third-party live stream tools and instead sought to build a custom platform that would provide a rich live music experience for viewers and a professional performance environment for artists.

In 2015, Bandsintown, a popular concert discovery app, decided to add a feed to their application. The goal was to provide artists with a new way to reach their fan base and to bring a social aspect to Bandsintown by connecting users with their friends. Despite their team's substantial experience with Cassandra, they decided not to build an in-house solution. They were looking for a proven service that could handle the feeds for their 25 million strong user base, and that could scale up and down to meet the fluctuations in traffic caused by concert announcements.

Benzinga, a financial platform, was facing challenges with its in-house chat feature as it acquired more subscribers. The homegrown chat feature was not reliable and lacked the necessary features to support the growing user base. The chat connections were sometimes unstable, and the platform was struggling to scale up to accommodate the increasing number of subscribers. The company was at a crossroads, either to invest more resources into improving and maintaining the in-house solution or to outsource the chat functionality to a third-party provider. The stakes were high as the users, who are day traders, relied heavily on the chatroom for trading ideas and discussions. The company needed a solution that could support its rapidly growing user base, which had increased to over 5,000 members in a year and a half.

Betabrand, an online women’s apparel company, aimed to become the 'Facebook of fashion' by integrating common social network features into its platform. The company wanted to drive discussions among its users through social feeds and interactive chat. However, Betabrand did not want to divert its focus from its core competencies by developing these features in-house. The company was also keen on maintaining its unique selling proposition of providing an interactive online experience. Therefore, the integration of live chat was crucial for their business model. Betabrand needed a solution that could provide activity feeds for their designs and notifications, along with a real-time chat product, without requiring a heavy investment or a long development process.

The Boys & Girls Clubs of America (BGCA) faced a significant challenge when the pandemic forced the temporary suspension of in-person programs and activities. To continue supporting the 4 million children and teens participating in their programs, BGCA launched a digital platform called MyFuture. However, the platform lacked a messaging functionality that could drive engagement and participation. The organization needed a chat solution that was safe, inclusive, and kid-friendly, with easy-to-use moderation features and block lists. The solution also needed to be flexible and easy to integrate, as BGCA had minimal in-house engineering resources and relied on an external contract developer.

Bunch, a multiplayer video chat gaming app, faced a significant challenge in providing a fast-to-market, asynchronous chat solution. As the daily active users of the app surged to over 100,000, the company needed a reliable chat solution from a third-party provider. The engineering team was tasked with finding a gaming chat API that offered a polished UI kit for a professional user experience and rapid implementation. The team also needed a solution with a flexible chat pricing model to suit their unique requirements and an API that developers enjoyed working with. Bunch evaluated several real-time messaging providers, including PubNub, Sendbird, Agora, Redis, and Firebase, before deciding on Stream.

Banco Votorantim, one of the largest privately held banks in Brazil, was facing challenges with its complex enterprise network that supports voice and data application services in Brazilian and international locations. The bank was committed to providing a high-quality customer experience but lacked the necessary visibility in all banking services, from online banking to branch applications. The bank's IT department had implemented a tool to troubleshoot network problems, but as the bank continued to grow its customer base and expand its locations, it needed more than the existing systems could provide. The bank required more visibility into their voice and data application services across the network for in-depth, real-time analysis, views, and reports that could be used by any of the members of their IT team. Furthermore, in the dynamic consumer finance industry, there was no room for delays or unavailability at the time of loan approval, and Votorantim was looking for an antiDDoS provider that could protect them on premise and from the cloud.

Online gaming companies are faced with the challenge of maintaining a consistently exceptional user experience to keep global gamers engaged. Any less than perfect performance can lead to frustration among gamers and drive them to other platforms. Issues such as poor network connections, lag times, jitter, and downtime can negatively impact the gaming experience, especially when the games are getting faster, richer, and more interactive. High utilization of server resources, high IT costs, and the need to safeguard against cyber security threats place a heavy strain on gaming providers. These factors make it increasingly difficult for online gaming companies to acquire and retain customers, offer new products and features that customers will pay for, and sustain revenue growth. Gaming is among the most demanding applications due to its sheer volume of data, transactions, and number of simultaneous users.

Aaction Traffic, a traffic control provider in Brisbane Metropolitan and South East Queensland, was facing challenges with their traditional, manual business operations. The company, known for its commitment to safety and efficiency, was struggling with the limitations of paper-based processes. These processes were not only costly due to human errors but also required more employees, thus increasing operational costs. The manual system also delayed the delivery of documents to clients, as they had to wait for physical copies. Furthermore, the employees had to deal with issues such as incorrect pay and missing daily fares. The company also faced challenges with their scheduling process, which was managed through Google Sheets and required constant back-and-forth communication.

Abletech Underground Group, a construction and mining company with 38 years of experience, was facing challenges with their manual and paper-based systems. The company, known for its commitment to safety and personalized service, was seeking a digital solution to replace these outdated systems. The manual processes included daily diaries, text messages for shift communication, and physical job packs that team members had to pick up at the yard each day. Additionally, the company had both digital and physical copies of their crews’ tickets and licenses, making it difficult to manage and maintain. The company also had to manage a large number of assets, each with its own maintenance and pre-start forms, which was an extensive job. The company was also using paper timesheets and dockets, which had to be submitted to the office daily or weekly, making record keeping a challenge.

Aussie Excavators Plant Hire, a family-owned and operated plant hire business in Brisbane and South East Queensland, Australia, faced significant challenges when the COVID-19 pandemic hit. The company, which offers wet machine rentals and specializes in tasks such as digging trenches, moving earth, and site preparation, had to find ways to stay connected with contractors while complying with no-contact safety regulations. Their workflow, which heavily relied on paper-based administration systems like timesheets, pre-start forms, and dockets, was severely disrupted as contractors could no longer stop by the office to check in, drop off papers, and sign forms. Additionally, the pandemic safety regulations posed a challenge to the transportation of contractors to the jobsites, despite the jobsites themselves being safe due to the nature of the work.

Aussie Excavators Plant Hire, a family-owned business in the earthmoving industry, was facing operational inefficiencies due to outdated technology and manual processes. The company was using a server-based allocating software that was becoming inefficient and limited in its capabilities. Communication was primarily reliant on calls and texts, while essential safety forms and timesheets were paper-based. The office was inundated with physical paperwork, making information management challenging. Additionally, compliance management, involving safety documentation and competencies, was a manual and paper-driven process. The need for a more flexible, efficient, and modern solution led them to explore cloud-based options.

Blacktown Waste Services, a company with over 15 years of experience in the demolition, commercial and residential industry, was facing operational inefficiencies due to its paper-based system for managing compliance of operators and equipment. With over 50 pieces of plant and 20 workers, the process was not only cumbersome but also prone to errors and loss of crucial safety forms and checklists. The checklists, crucial for the operation of their machines, were often lost, soaked from the rain or left behind in the yard. This led to increased downtime as drivers had to return to the yard for any forgotten paperwork. Additionally, the company was struggling with time-consuming collection and processing of timesheets, which were also managed manually.

Force Civil Solutions, a civil construction company based in Edmonton, Alberta, Canada, experienced rapid growth since its inception in 2017. However, with this growth came operational challenges that threatened to hinder their progress. The company's two main challenges were paper-driven data collection and an increasing amount of back charges. The paper-driven data collection was time-consuming and prone to human error. The company was also facing a significant amount of back charges, which they could not dispute due to lack of documentation. These back charges were costing the company over $100,000 a year. The company was managing operations with paper and spreadsheets, which was not only inefficient but also led to a massive pile of paperwork. The administrative team had to manually compile job packets for each crew member, which included permit numbers, locate tickets, and timesheets. These packets were then manually entered into spreadsheets by the operations manager.

OE Construction was working on one of the most challenging projects in its history, characterized by an aggressive schedule, complex layout, and multiple contractors. The prime contractor required detailed insights over time to understand specific situations that impacted the work schedule. The team, led by Owner/CFO Terri Olson, had to sift through hundreds of daily project logs, pre-task reports, field verification forms, and meeting notes from the last ten months. The traditional method of searching for specific words throughout PDF forms or reading through every form submitted via the Assignar app was time-consuming and inefficient. The challenge was to quickly and efficiently extract and analyze project data to answer 'why' questions for their clients and make informed decisions.

RCC Civil, an Earthmoving and Civil Construction Company, was initially a fully paper-based company. They relied heavily on paper timesheets and daily diaries, which led to several logistical and visual issues. The process of getting the paper site diary to the office or getting the supervisor's approval was cumbersome. Even after digitizing their timesheets through a separate payroll system, the company still faced challenges in ensuring the quality of the documents sent via email or SMS. The process of approving wages and recording billable items or variations accurately was still lengthy and involved a significant amount of data entry.

SBL Solutions, a wind farm construction and maintenance company, faced significant challenges as it expanded from a team of five to over 120 employees. The company, which provides electrical and mechanical fitters and wind turbine technicians to the renewable energy sectors in Australia, New Zealand, and the APAC region, initially adopted a digital timesheet solution. However, this solution lacked the necessary features to track assets and ensure safety compliance. The renewable energy sector requires a multitude of certifications, licenses, and competencies, and managing these across a growing team became increasingly complex. SBL Solutions needed a comprehensive solution that could handle timesheets, asset tracking, and compliance monitoring.