Woosong College's SIMUSIC Department, a renowned institution for music education in South Korea, was facing the challenge of transitioning from analog mixing to digital. The existing C|24 controller was integrated with Pro Tools exclusively, limiting the department's ability to support other popular Digital Audio Workstations (DAWs). The department needed a digital mixing system that would not only facilitate this transition but also provide expanded control options for Pro Tools and other DAWs. The challenge was to find a solution that would be user-friendly for beginner students, yet advanced enough for seasoned professionals. The solution also needed to be durable and reliable, as students would be the primary users.

Miami-based news broadcaster WPLG, an ABC affiliate with a 44-year history, was grappling with an aging production infrastructure. The broadcaster, which produces over 50 hours of news each week, was facing challenges in maintaining competitiveness in a dynamic and highly competitive news market. The outdated infrastructure was hindering seamless collaboration between the newsroom and field crews, which was crucial for efficient news production and distribution. The need for an upgrade was further emphasized by the station's desire for a more virtualized production infrastructure, which would enable more efficient collaboration and streamline the news production process.

The global wine market, estimated at $345.9 billion in 2020, is projected to reach $456.1 billion by 2027. This growth is accompanied by a surge in wine consumption, leading to an increased demand for wine education. However, traditional wine education programs can be prohibitively expensive, limiting access for many interested consumers. Furthermore, the need for physical attendance at classes can be a barrier for those with busy schedules or geographical constraints. In 2020, The Academy of Virtual Learning identified these challenges and saw a need for a fundamental change in how wine education is delivered. They aimed to develop an affordable, accessible, and flexible wine education program that could cater to everyone, from seasoned professionals seeking to deepen their expertise to novices embarking on their wine journey.

CBORD, a company with over 45 years of experience in creating modern campus environments for universities, hospitals, senior living communities, and businesses, was facing a challenge. They were in need of a single learning solution that could cater to the training needs of both their internal employees and their clients. The solution needed to provide easy workflows for self-registration of eLearning courses, in-person and virtual events, hybrid learning, and subscription-based packages. The challenge was to find a solution that could accommodate all these requirements in a streamlined and efficient manner.

Summit County, Utah, was facing a challenge of serving a rapidly growing community with limited transportation options. The existing transit system was not sufficient to meet the increasing demand and lacked the necessary coverage to provide first- and last-mile connections. The county recognized the need for a more comprehensive and efficient transit system that could cater to the diverse needs of its residents. The challenge was to design a multimodal transit development plan that emphasized frequent and direct fixed-route service, while also incorporating on-demand zones to increase coverage. The county also needed to ensure that the new system would receive broad public support and buy-in.

ITOCHU Corporation, a prominent Japanese company, and Mori Building Company, a leading Tokyo-based urban developer, were seeking to improve mobility between their company campuses and reduce the use of single occupancy vehicles. They partnered with Via in 2019 to expand on-demand mobility in Japan. The initial partnership with Via began in August 2018, where Mori Building Company developed an on-demand mobility solution for travel between properties. It quickly became evident that Via’s solutions could be successfully applied to Japanese business customs and traffic conditions. However, the challenge was to create a solution that would be widely accepted and used by the employees, and that could be integrated into the existing transportation infrastructure.

The five rural communes of Sarthe, in France's Loire region, were facing a significant transportation challenge. With no public transportation available, residents were forced to rely on private vehicles to commute to denser areas using the TER train network. This situation was not only inconvenient but also limited mobility for those without access to a private vehicle. SNCF's Tech4Mobility, a program within France's national state-owned railway company, recognized this issue and sought to provide innovative mobility options for these commuters. The challenge was not only to cater to daily commuters but also to those traveling for educational and leisure purposes.

Ann Arbor, Michigan, was looking for a way to provide efficient and convenient transportation for the University of Michigan students and faculty, as well as community members and visitors. The city needed a solution that would connect the Kerrytown area with Downtown and the University of Michigan’s campus, including popular local destinations such as the U of M Museum of Art and the Ann Arbor Public Library. The solution also needed to provide connections to other forms of transit, such as the Ann Arbor Amtrak Station. The challenge was to implement a solution that would be free, autonomous, and shared, while also being able to account for live traffic and road conditions.

The city of Grand Rapids, Michigan, was facing a challenge with its public transit system. The existing system was based on a fixed route autonomous shuttle following the City’s Downtown Area Shuttle West Route. This system was restrictive as it only allowed passengers to travel to a fixed set and sequence of stops. The city was looking for a solution that would allow passengers to travel anywhere they wish at any time, providing a more flexible and convenient mode of transportation. The challenge was to transition from a fixed route system to an entirely on-demand service, while also integrating autonomous vehicle technology.

The City of Melton, a rapidly growing suburb in Victoria, Australia, was facing a significant challenge with its public transportation system. The city's residents were heavily reliant on private cars, with an estimated 85% of weekday trips and 93% of weekend trips made by car. The use of public buses was at a mere 1%, indicating a decline in patronage despite the increasing population. The primary reason for this was the poor service quality of the bus system. Out of the forty-seven bus routes in the city, only five met the state's minimum standards. To address this issue, the Melton City Council initiated a project called 'Moving Melton' in 2022, aiming to redesign the city's bus network.

Milton Keynes, a small city located about 50 miles northwest of London, had been grappling with the challenge of promoting public transportation for several decades. The situation worsened in 2020 when the global pandemic caused subsidies on supported bus services to surge from £2 to over £10 per journey. The city was faced with the daunting task of maintaining or even improving the essential supported services while also achieving significant cost savings.

Mountain Line Transit Authority (MLTA) has grown its small transit network into a thriving 24-line system serving approximately 1.3 million rides each year. The transit authority not only serves downtown Morgantown but also the more rural surrounding area and the large student population at West Virginia University. Due to the university schedule, MLTA has always re-bid its services three times per year, a daunting challenge for any agency. This challenge grew even more daunting when the COVID-19 pandemic struck, disrupting MLTA’s ridership and workforce. The team was spending a month completing a full service re-bid, which was a significant drain on resources and time.

The North Central Regional Transit District (NCRTD) in rural northern New Mexico faced a significant challenge in providing transit services across a vast area of approximately 10,000 square miles. The district, which links small cities like Santa Fe and Taos, rural communities, and Native pueblos across the state, operates a mix of fixed-route and demand-responsive bus services. However, the COVID-19 pandemic disrupted demand patterns, and a driver shortage led to route cancellations and consolidations. As a result, the NCRTD team found themselves making route modifications on a weekly basis, a task that was nearly impossible to manage efficiently in such a large and complex system without the aid of advanced technology.

The western Niagara region in Canada, a mix of rural and urban areas, was struggling with providing efficient and wide transit coverage for its residents. The Regional Municipality of Niagara was grappling with the challenge of ensuring that residents could access community centres, GO Transit connections, and other point-to-point destinations conveniently. The traditional fixed-route transit system was proving inadequate in meeting the diverse transportation needs of the region. The Municipality, therefore, partnered with Via Strategies, Via’s consulting team, to explore the feasibility of an on-demand transportation system that could provide better coverage and improved service.

Sarasota County Area Transit (SCAT) embarked on a mission to redesign their entire public transit network in 2018. The challenge was to create a service that could cater to the unique size and characteristics of their communities, serve both residents and tourists, and provide easy connections to transit hubs. The previous service was inefficient, with long wait times of up to 60 minutes, and was not able to adequately serve the needs of the community. The goal was to create a more efficient, cost-effective, and enjoyable rider experience that would be accessible to more people.

The Quimper region in France was grappling with a variety of mobility challenges. The primary objective was to enhance the quality of service while simultaneously reducing costs. The region was also keen on digitizing their transportation planning tools and customer experience. This was aimed at maximizing operational efficiency with commingled fleets. The region was also looking to launch a joint microtransit/paratransit service in 2021. The challenge was to effectively manage the fleet of 3 microtransit vehicles and 8 paratransit vehicles, and to ensure a seamless and efficient service for the residents of the region.

Shufersal, the largest supermarket chain in Israel, was grappling with an outdated, largely manual distribution planning system. The company was seeking to replace this system with a more efficient, digital process. The primary goal was to achieve greater operational efficiency. The old system was not only time-consuming but also prone to errors, leading to inefficiencies in the distribution of goods from their central warehouses to their over 350 branches across the country. The challenge was to find a solution that could seamlessly integrate with their existing inventory management system, automate dispatching, dynamic vehicle routing, and driver shifts, and provide a comprehensive view of their entire operation.

Stuttgart, Germany, the country's sixth-largest city, is grappling with a high volume of private cars on its roads, leading to frequent high levels of air pollution. The city's public transport operator, Stuttgarter Straßenbahnen AG (SSB), had launched an on-demand service in 2018 to address this issue. However, the service needed significant expansion and upgrades to meet the city's transportation needs effectively. The challenge was to enhance the existing service to provide city-wide transit coverage, especially at times and in places where traditional public transport was inadequate. The solution also needed to be user-friendly, accessible to visually impaired individuals, and capable of smooth communication between riders and drivers.

The Tahoe Transportation District (TTD) operates a nimble transit system that caters to a varying seasonal demand. This necessitates the organization to hold three bids each year to staff their fixed-route bus network: one for the winter sports season, one for the summer, and one for the shoulder season. The TTD team had been using Remix Planning and Scheduling products to keep these processes smooth. However, the onset of the COVID-19 pandemic abruptly changed ridership patterns, leading to driver shortages. Additionally, the agency's dedicated scheduler left the team, leaving the TTD in a challenging situation. The team had to adapt to these changes and continue to provide consistent, high-quality transit service to the 50,000 people they serve, without any full-time schedulers.

The Toledo Area Regional Transit Authority (TARTA) was faced with the challenge of introducing a flexible, sustainable transit option to supplement its fixed-route network and enhance regional connectivity. The goal was to replace the agency’s legacy Call-A-Ride services with a more efficient and user-friendly system. As a member of NEORide’s consortium of over 20 midwest agencies, TARTA had the opportunity to leverage the organization's procurement vehicle to quickly access necessary software and launch support. However, the challenge was to deploy an on-demand service within a short span of 12 weeks.

In early 2020, Stagecoach Group, the United Kingdom’s largest bus and coach operator, was seeking a software provider to help them deliver a reliable and convenient transit option for residents in more isolated communities across Tees Valley, a rural, industrial region in Northeast England. The challenge was to provide a transit solution that could cater to the unique needs of the region, including the ability to serve more rural areas and provide on-demand or pre-booked rides to various destinations, including train stations, hospitals, and the airport.

Sindiônibus, the union of transport operators in Fortaleza, Brazil, was facing a steady decline in public transport ridership. The rise of ride-hailing apps and private vehicles had led to a significant drop in the number of people using public transport. The challenge was to integrate a more efficient and comfortable transportation alternative into their network to regain riders, while keeping service costs in check. An internal feasibility study was conducted in December 2019, which led to the rollout of a microtransit service called TopBus+.

Gainesville, Georgia, located in the foothills of the Blue Ridge Mountains, is a region where public transit is essential yet inconvenient. The area's bus stops are not centrally located, leading to long walks and low ridership. This situation is particularly challenging for residents who are not as mobile due to age or physical ability. Furthermore, a significant number of residents do not own a vehicle, making them heavily reliant on public transit. The existing fixed routes were underperforming, and the lack of a modern, convenient system was a significant issue for the community.

Bond Digital Health, a medical software provider, was faced with the challenge of establishing a quality management system (QMS) from scratch. As a start-up, the company had ambitions of becoming a quality-centric, quality-culture-driven organization guided by defined processes. Quality Manager Phil Cooley was tasked with building the company's QMS and helping bring Bond's software system to market. He wanted to establish compliant, documented processes for core quality management activities, like document control, without the time-consuming effort of manually building processes and encouraging colleagues to follow them. The company also processes thousands of patient records each day, making GDPR and HIPAA compliance vital quality and regulatory targets. Phil recognized that an electronic quality management system (eQMS) would act as a vital shortcut, providing a ready-made quality management structure and a centralized single source of truth for his colleagues.

The COVID-19 pandemic has resulted in a massive backlog of X-rays for radiologists to sift through, due to the closure of non-essential businesses and people staying at home. The traditional detection system for radiologists relied heavily on their own eyes, which could lead to human error. This situation posed a significant challenge in terms of time efficiency and accuracy in the detection and classification of anomalies in mammography. The need for a solution that could help radiologists improve the accuracy of their work, support better clinical decision-making, and improve financial outcomes for hospitals and clinics was evident.

Ender Diagnostics, a Swiss developer and manufacturer of rapid molecular diagnostic kits for the detection of SARS-CoV-2, faced a significant challenge with its quality management system (QMS). Founded in 2020, the company expanded rapidly due to the high demand for COVID-19 testing. However, Ender's manual, paper-based QMS was unable to keep up with this growth. It lacked audit-ready traceability and control and did not support remote and home working. The majority of Ender's workforce consisted of scientists and graduates, with only small pockets of specific quality management experience. The company needed a system that would not distract from scientific work with time-consuming administrative tasks. The challenge was to implement a document and training management system that could handle the company's rapid expansion and remote working needs.

EvoEndo, a medical device company, was facing challenges with its existing electronic Quality Management System (eQMS). The system, built by a different contract manufacturing organization (CMO), was on-premise and heavily reliant on paper, making it clunky and unfit for purpose. The company's CEO, Heather Underwood, found that efficiency and document control were slipping, negatively impacting the company's FDA 510(k) preparations. The process of reviewing and approving documents was time-consuming, involving printing, signing, and scanning. Accessing vital QMS information was also difficult. As EvoEndo transitioned to a new CMO, they began to search for a pre-existing, cloud-based eQMS that could better meet their needs. Heather wanted to enhance EvoEndo's internal quality management system, including document control and training management, without solely relying on the product-based data in her CMO's QMS.

Expression Therapeutics, a clinical stage gene and cell therapy company, was facing a significant challenge as it planned its new 43,000 sqft facility in Westchester, Ohio. The company was transitioning into a new phase of growth and needed to implement a modern quality management system that didn't rely on paper. The company's major investment in their Ohio operations represented a new phase of growth and Eric Day, Director of Quality Assurance, saw document control efficiency as their biggest challenge. The company was previously tracking deviations, CAPAs, and training in spreadsheets and hard documents, which was inefficient and time-consuming.

Koneksa, a provider of digital biomarker technology for clinical trials, was facing a significant challenge in 2020. As the company began to realize its ambitious growth plans, it found that its legacy quality management system was becoming a hindrance. The system, a combination of multiple learning management systems (LMS), Google folders, spreadsheets, and manual document and training management activities, was manageable during Koneksa's early stages. However, as the company grew, this system was unable to keep pace with the increasing demands and objectives.

StayinFront, a leading global provider of mobile cloud-based field force effectiveness and CRM software for life science organizations, faced a significant challenge in maintaining consistent world-class quality standards across its operations. Their clients, including Mondelez, Kellogg's, and P&G, demanded high-quality standards. The COVID-19 pandemic triggered a deep market shift for their life science customers, forcing StayinFront to adapt quickly to maximize customer satisfaction. With a global customer base and sites in 10 countries, it became clear that StayinFront needed an electronic quality system to help them consistently execute high-quality operations with total visibility. They also needed a mechanism to onboard and train a growing workforce around core compliance demands like information security and corrective actions.