Legendary Entertainment was facing issues with their legacy email provider and were not satisfied with the customer support from Microsoft ATP. They were looking for a solution that was API-based and worked with Legendary as a partner. They had previously tried migrating to a big email security company but found the same issues of a shared platform. They also had issues with the user experience and the company's lack of response to their concerns. They needed a solution that was cloud-first, connected via API, and had a great relationship between vendor and customer.

Home Management, a property management firm in the Southwest, had been using Mimecast for years. However, the small IT department found that managing their email was taking too much time due to the complicated usage and lack of results. The product was too expensive for what they felt they were getting out of it. They were paying for Mimecast’s archiving system that they weren’t actually using. It was difficult to see what was going on in their environment. When something was blocked, they couldn’t figure out why. It was especially frustrating due to the high level of false positives, and due to the fact it was blocking a lot of legitimate emails. The system was just plain complicated. The IT department was swamped, being pulled in hundreds of different directions. But they were bogged down with email. Mimecast was “a pain” to manage, and left them having to put aside other, critical tasks.

State of Art Comms, a wireless communication equipment provider, was facing issues with their existing Secure Email Gateway, Barracuda. They were experiencing a high number of Business Email Compromise (BEC) attacks, where malicious emails were getting through to end-users. In some instances, even legitimate internal and customer emails were being blocked, disrupting business processes. The company was in need of a solution that could effectively stop these attacks while ensuring important emails were not blocked. Despite having a few months left on their contract with Barracuda, the company decided to look for a more effective solution.

Smoky County Public Agency, a governmental organization in the South, was facing numerous security issues with their existing Microsoft ATP solution. They were experiencing a high number of spear phishing attacks related to COVID-19 and other issues that made it difficult to see the scope of the attacks. Despite adjusting the settings, the ATP solution was not providing the security they needed. The agency was receiving a high number of bad emails and good emails were being blocked. They were in need of a solution that was simple to use, easy to analyze, and customizable to their needs.

Diagnosis Co., a biotech company specializing in DNA and protein-based diagnostic testing, was in need of a robust security solution. The company was particularly concerned about the increasing attacks on medical companies from nation-states, especially in the wake of COVID-19. They were looking for a solution that could prevent sensitive information from leaving the company and protect their email and file-sharing services. The company had been using Microsoft EOP to protect their Microsoft 365 environment, but this basic level of protection was not sufficient. The company was also worried about external threats, particularly those targeting medical companies. They were aware of the devastating impact of data breaches on pharmaceutical and other biotech companies and were determined to protect their clients' sensitive DNA data.

All-Timer Studios, a large entertainment studio in California, was facing significant challenges with their email security. Initially, they were using Proofpoint, a Secure Email Gateway, which was proving to be difficult to use due to its clunky user interface, hard-to-follow reports, and inexact data. The company decided to switch to Microsoft's Advanced Threat Protection (ATP) as they were already using Microsoft 365 as their cloud suite. However, ATP did not alleviate their problems. The IT staff found it difficult to resolve many issues and were frustrated with the daily headaches ATP was causing. They needed a solution that was easy to use, provided detailed reports, and came with excellent customer support.

Peach University, a mid-sized public college in the Southeast, was facing budget cuts due to the COVID-19 pandemic. The university was looking for a more cost-effective email security solution that would allow them to avoid layoffs. The university had been inundated with phishing campaigns, something that had only gotten worse since the pandemic began. Their solution had to be easy to use and able to scale quickly. Peach University needed an email security solution that not only stopped phishing and malware attacks, but stopped them before they got to the inbox, so that their remote students don’t accidentally click on a malicious email. The university had been using an API-based solution from IronScales, which was too expensive to keep in the current climate. Furthermore, IronScales could only remove a malicious email after it had reached the inbox, which was not ideal for the university.

Blue Emerald, a large manufacturer in the Southeast, was struggling with a major credential harvesting campaign. Their 200 users were inundated with scores of these attacks daily. The company had already deployed a Secure Email Gateway from Trend Micro to protect its Microsoft 365 environment, but it wasn’t doing enough. The Director of Information Technology, Chris Schneider, was particularly frustrated by one attack that had passed through Trend Micro’s scanners. One user got a phishing email that claimed to be from Bank of America. It wasn’t. But because of the onslaught of phishing emails aimed at his user and the lack of clarity from Trend Micro, Schneider didn’t know about it until days later. Unfortunately, it wasn’t the first time that attack has reached inboxes. As an administrator, he only got an alert if that email was forwarded. Sometimes, that can take a couple of days. Sometimes it doesn’t happen at all.

Midwest County, a small county government in the United States, was facing a significant challenge with its email security. The county was particularly prone to ransomware campaigns and credential harvesting attacks, which were often delivered via phishing expeditions. The county's existing email security solution, Proofpoint, was failing to block these attacks, and the county was paying a high price for this ineffective protection. With an upcoming election, the personal data held by the county was more valuable than ever, and the county needed a cost-effective email security solution that could effectively stop phishing and credential harvesting campaigns.

Engineering Associates had been using Mimecast for years to protect their on-premise Microsoft environment. However, when they moved to the cloud, they started experiencing plenty of delivery issues and tons of phishing getting through to the inbox. They needed an easy-to-use solution that stopped more phishing and caused fewer headaches. For a new email security solution, the first criteria was improved phishing detection. Secondly, they needed an easy-to-use, hands-off solution that did the work for him.

Brodeur and Giroux, a New England-based law firm, had been using Mimecast to protect its Microsoft 365 users. However, they began to notice a pattern in the types of attacks coming through to the inbox. These Business Email Compromise attacks are of particular concern since they are incredibly effective and tough to stop. Beyond that, the firm was struggling with standard credential harvesting schemes, including fake invoices. All he was left to do was hope “that our end-users catch and don’t fall for it,” he says. For Reaves, that’s a risk he wasn’t willing to take.

edict egaming, a provider of online gaming platforms, was facing significant bandwidth usage costs due to the billing system of local Internet providers on the Isle of Man, which is based on actual data volumes rather than flat rates. This meant that every megabyte transmitted was billed to the customer. With its growing number of users, edict egaming was incurring an average five-figure amount per month in bandwidth costs alone. Additionally, data transmission capacity was stretched to the limit at times, particularly during peak hours. The company sought to significantly reduce monthly data volume and therefore make considerable savings.

Linkstorm, an online advertising company, moved their web serving infrastructure to Amazon Web Services (AWS) in 2014. While AWS provided a strong global presence, Linkstorm's brand customers demanded the fastest experiences possible to optimize consumer click-through rates. Therefore, Linkstorm had always accelerated their AWS implementation with content acceleration services from CDNetworks. However, the growing fraud landscape in online advertising forced advertisers to require more security options than AWS could efficiently deliver. Brands and advertising teams wanted high-speed SSL verification of ads to ensure their target consumers were receiving legitimate ads and ad content, instead of fraudulent ads that were causing problems for brands and consumers alike. Incorporating SSL into content delivery would ensure that ads and ad content came from trusted and secure sources.

Monin, a French family business founded in 1912, makes premium syrups for bars and restaurants. It is also one of the world’s leading producers of fruit purées, liqueurs, and sauces. The company does all its production in-house, with operations in France, the US, and Malaysia. Three years ago, Monin decided to switch from its proprietary ERP software to a professional web-based application that could better support the company’s growth strategy. It selected Oracle’s JD Edwards fully web-based software, initially installing it in France and later rolling it out to Malaysia. The company performed user tests and other analyses on the software, which quickly revealed major performance problems. Response times in Malaysia were over 350 ms—compared with just 10–15 ms in France where the application was hosted. Those long response times made the ERP completely unusable by Malaysian staff. Moreover, the ERP is a business-critical application for Monin. It manages all of the company’s core business processes: production, quality control, sales, purchasing, accounting, and other corporate functions. Without a well-running ERP, the company would not be able to operate smoothly or efficiently. Even the slightest glitch could throw the business off track—with serious and potentially costly consequences.

In 2006, The Onion's rapid growth in subscribers and site visits began to strain its infrastructure, leading to significant and unpredictable downtime. This downtime drastically reduced The Onion’s ability to sell ad inventory, negatively impacting both business planning and revenue. The Onion initially leveraged the services of two content delivery networks (CDNs). However, the primary CDN caused a site outage and its help desk staff lacked the highly qualified engineers needed to quickly bring The Onion’s site back online. This could have severely damaged The Onion’s brand just as it was gaining popularity. The primary CDN also took up to two days to provision new services and site features.

AREP, a subsidiary of France’s national railway operator SNCF, is an engineering firm involved in all aspects of modern urban architecture. It was founded in 1997 by two architects and engineers, Jean-Marie Duthilleul and Etienne Tricaud, to design urban spaces for not only large metropolitan areas, but also individual districts, neighbourhoods, and streets. The company is known for its skills in designing multimodal railway stations offering a wide array of mobility services for busy travellers. Building these types of structures in dense urban areas requires overcoming major technical challenges while respecting the constraints of what are often heritage sites. Today AREP leverages that know-how to develop effective solutions for other types of urban spaces. With 700 employees from over 30 different countries, AREP’s experts include architects, urban planners, designers, engineers, economists, programmers, project managers, and more. Its engineering and construction projects range from multimodal hubs, railway stations, and other public areas to offices, hotels, housing, shopping centres, and technical facilities.

easyMarkets, an online trading service provider, identified China as a key market for its business. However, the company faced challenges in delivering its dynamic content in China due to slow and unreliable website performance. The speed of the trading platform was a critical factor for easyMarkets and its customers, as real-time price updates were essential to avoid the risk of arbitrage. The company had previously enlisted the help of another content delivery network provider for its platform performance in other markets, but this provider could not offer the same service in China. Therefore, easyMarkets needed a CDN partner that could provide global support, including China.

King Jouet, a major toy retailer, operates an e-commerce website that experiences a significant surge in traffic during the holiday season. The number of page views increases by a factor of eight in November-December, with sales during the first ten days of December equivalent to the entire month of January. The company needed a solution to manage these seasonal traffic spikes without investing in additional servers. Previously, King Jouet had used another content delivery network, but it was costly.

Wistia, a video marketing platform provider, faced challenges in delivering high-quality video content to its rapidly growing customer base worldwide, especially in the Asia Pacific region. The company's strategy of leveraging different service providers' strengths for redundant systems and operations was hindered by the high cost of data center hosting and uneven content delivery network performance in the Asia Pacific region. Wistia needed a solution that could provide robust and cost-efficient platform delivery to a global audience, with a particular focus on improving service quality in the Asia Pacific region.

Yatedo, a French start-up formed in 2009, is a search engine that specializes in people searches and online reputation. With more than 5 million unique visitors per month and traffic coming mainly from the United States, Yatedo was experiencing recurrent slowdowns of information synchronization and display, which had a negative impact on user experience. This is because Yatedo’s server is currently based in France, at a great distance from potential internet users located, for example, on the West Coast of the United States.

SEMI, a global industry association serving the manufacturing supply chain for the micro- and nano-electronics industries, faced multiple challenges with its website infrastructure. The organization had to reduce its IT staff by 75% due to a reduced IT budget, stretching the remaining staff to support multiple proprietary systems and manage their delivery via their twenty-six multilingual websites. SEMI’s IT leaders had to find a way to simplify their IT infrastructure and deliver a quality user experience around the world. Another challenge was improving the reliability and performance of its China website as China grew in global economic significance to the industries that SEMI serves. The cost of hosting replicated versions of its websites in Hong Kong was prohibitively expensive and it still would have left SEMI’s content residing outside China’s “Great Firewall.”

Delamaison.fr had been using a CDN since 2009, to cope with the peaks in traffic associated with Christmas, sale periods and one-off promotions. Although happy with the display speed of its pages thanks to the CDN, the time taken to update pages was causing problems; with so many product references, the site sometimes needs to update tens of thousands of pages per hour, which is a very difficult task for a CDN provider to manage using an infrastructure based on a large number of servers. The period of time known as the cache invalidation (the time it takes to tell the CDN server storing the page in a cache that it needs to connect to the Delamaison.fr source server because there has been an update) was often taking longer than an hour - a situation that was a concern for visitors to the site and hard to understand internally for the staff modifying product information. The IT department then needed to introduce unnecessary workarounds to satisfy staff frustrated by the delays.

Rail Europe 4A operates websites that allow people living outside Europe and North America to book train tickets for any European destination, regardless of the different rail companies that may be involved. Their customers are located in countries around the world and span multiple time zones, currencies, and languages. As their business expanded, they realized they needed to revamp their website architecture to keep up. They wanted to provide the same high-quality service across the board—even to customers living 15,000 km from their servers. The challenge was to enhance their existing infrastructure with the help of a content delivery network provider, which would optimize the supply of content to their websites.

CanalChat Grandialogue, a leading provider of online chat services for special events, faced the challenge of delivering continuously-updated content to all participants of a given chat. The content is usually disseminated from the customer’s premises, which leads to two challenges: one, mitigating the effects to the customer’s internal bandwidth when its on-site employees connect to the discussion; and two, keeping the chat running smoothly when employees at other sites throughout the world connect. The company needed a solution that could handle all these requirements. They were looking for a provider flexible enough to offer a system that could be adapted to their customers’ various specifications.

Ekino, a FullSIX Group company, hosts websites for its customers that must meet demanding technical specifications, such as fast page load times for users anywhere in the world. Some of Ekino’s customers have websites with large amounts of content, or have servers that are located far from where users connect to their websites. To serve these customers effectively, Ekino relies on CDNetworks’ content acceleration technology. CDNetworks’ technology can not only speed display times for web applications, but also reduce the amount of data that must be transferred from the original servers. As a result, customers save money on their internet service provider (ISP) costs and get greater capacity. For example, the large French car maker had a website that needed to be easily accessible from far-off countries like Brazil and Russia.

Ariston Thermo’s solutions for thermic comfort management comprise of Wi-Fi connected boilers and water heaters that can send information such as temperatures to its IoT platform in Europe. Customers can then access this information using the mobile or web app. Ariston Thermo found that its website and mobile app users in China were experiencing very slow load times - a critical flaw for its remote heating management system, which is designed to work in real-time. If the connected app is slow, the user experience suffers, putting the success of the product at risk. China has its own unique issues, which poses specific challenges for companies launching websites and applications into the region. This can impact web performance in the country and makes it hard or even impossible to access a website hosted outside of China – which was putting the success of Ariston Thermo’s connected app at risk. Ariston Thermo needed a solution fast, but building a second IoT platform in China was not feasible, both in terms of costs and timing.

Imperia Online, a real-time strategy game, requires quick responses from its players and instant feedback for them to build their empire and direct their armies. Without a fast response time from the server, a game like Imperia can quickly become unplayable, as players are unable to quickly respond to threats from their neighbours or launch their own attacks at the right time. There are markets where browser-based free-to-play games are especially popular – such as Russia and Brazil – where poor performance was becoming a real issue, making it challenging for users to enjoy the real-time gaming experience. Russia and Brazil’s internet infrastructure means that games that demand high performance do not always work as intended. For Imperia Online, which wants its customers to be highly invested and spend a lot of time with the game, poor performance is untenable – but its previous CDN provider was not able to guarantee performance in these areas.

SpotOption, a leading provider of trading software, was facing latency issues with its platform in China due to the country's poor network infrastructure and the Great Firewall of China. Despite engaging a content delivery network (CDN) provider to speed up the service in all markets, performance issues remained in China. As exchange rates change so quickly, online traders expect the platform to be fast, reliable and responsive or they will abandon the service. SpotOption’s service was especially at risk because traders use binary option platforms in expiry times as short as 15 seconds. It was essential that prices were displayed in real-time to avoid the risk of arbitrage, where traders take advantage of price differences between platforms, which can cause losses that are damaging to the business. SpotOption needed a CDN provider that could accelerate content both inside and outside of China.

AWOK.com, one of UAE’s leading ecommerce websites, was facing challenges due to its rapid growth. The company was investing significant resources to ensure the website was accessible and loading in an acceptable time. However, these resources were needed elsewhere to manage the growth of the business – managing logistics to guarantee fast delivery, attracting new customers to the site, adding new products to the site, and all of the other activity that goes with a thriving ecommerce business. AWOK.com found that after just 270ms, its potential customers might leave the website and look elsewhere. A slow website means lost sales – a risk an ecommerce website cannot afford to take. Additionally, AWOK.com’s success meant it was a bigger target for criminals looking to disrupt its business by overloading or hacking the website. In order to maintain its position as an ecommerce leader, it was vital for AWOK.com to keep its customers’ trust and keep its website secure.

Peach Aviation, a Low Cost Carrier (LCC) based in Japan, heavily relies on its website as a primary source of revenue, with more than 90% of bookings made online. As such, maintaining website performance and strengthening security are critical. The company faced challenges in managing high traffic during promotional periods and ensuring fast website display to avoid user strain. With the expansion of services to other Asian countries, the risks of unauthorized access and DDoS attacks increased, necessitating stronger security measures. Peach also needed to ensure a high level of service for its predominantly young, smartphone-using customer base, who would quickly abandon a slow or unresponsive website.