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Achievers Enhances Global Infrastructure with New Relic's Service Level Management
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Sensors - Level Sensors
Applicable Industries
- Cement
- Construction & Infrastructure
Use Cases
- Construction Management
- Inventory Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
The Challenge
Achievers, an award-winning platform for employee recognition and engagement, experienced significant growth over the past two years, serving more than 2,500 brands across over 150 countries. This growth brought about new and increased technical demands, including the need to support a global architecture while maintaining quality and reliability. The company needed to transition from a system of disparate Kubernetes clusters—with no communication between regions—to a single, unified system across the organization’s global footprint. The Site Reliability Engineers (SREs) and developers at Achievers faced the complex task of running a multi-region Kubernetes service mesh. Scaling the platform globally and making sense of all the distributed data was a significant challenge. It was difficult to understand what data was needed and how to use this data to solve their problems.
About The Customer
Achievers is an award-winning platform for employee recognition and engagement. It is used by some of the world’s largest and most innovative companies—including McDonald’s, Kellogg’s, Rogers, and GM. With strong growth over the past two years, Achievers is currently serving more than 2,500 brands across more than 150 countries. The company has over 100 software engineers and has been a client of New Relic since 2013. Achievers operates in four global cloud regions and two on-prem data centers to date, utilizing Kubernetes and Google Cloud Platform to scale across the world.
The Solution
To address these challenges, Achievers turned to New Relic for service level management. This solution made it possible to instantly establish and configure service-level objectives (SLO) for latency and availability. It also facilitated communication and alignment on the issues faced throughout their tech stack, regardless of the deployment region. Operating a global infrastructure required thoughtful prioritization of tools and services. Service level management from New Relic enabled Achievers to quickly identify and prioritize SLOs based on their importance and requirements. This reduced complexity also made it easier for Achievers to adjust and fine-tune its SLOs, delivering consistent improvements to overall performance. Beyond individual performance metrics, SLOs facilitated collaboration and understanding of common goals and challenges. New Relic's service level management provided a simple dashboard to visualize indicators and understand exactly which services were experiencing errors and the resulting impact.
Operational Impact
Quantitative Benefit
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