Download PDF
ADP offers its clients unique added value with QlikView Reporting and Analysis
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Professional Service
Applicable Functions
- Human Resources
Use Cases
- Real-Time Location System (RTLS)
Services
- Data Science Services
- System Integration
The Challenge
ADP Netherlands BV, a part of international market leader ADP Inc., provides a wide range of HR, payroll, tax, and benefits administration solutions to approximately 1.2 million employees in over 6,000 companies every month. The company was facing a challenge in providing its customers with relevant and easily accessible information about Human Resources. The static reports generated by ADP using Cognos Imprompto and Clarion Report Writer were not meeting the dynamic reporting and analysis needs of their clients. The HR departments of their client companies were becoming more accountable and needed to provide information directly to the board of directors. This required the HR departments to have their business processes clearly mapped out. Furthermore, line managers needed feedback and overviews of various HR aspects such as employees with a high number of sick days.
About The Customer
ADP Netherlands BV is a part of international market leader ADP Inc. The company offers a wide range of HR, payroll, tax, and benefits administration solutions from a single source. ADP supports companies with solutions and advice on efficient payroll, benefits, and personnel administration. The company provides services to approximately 1.2 million employees in over 6,000 companies every month. ADP's administration provides customers with a multitude of business-critical information, which ADP organizes to provide end users with a clear overview. The company's clients include large and small companies and governmental organizations.
The Solution
To meet the demand for dynamic and flexible reporting and analysis, ADP Netherlands composed a Package of Requirements and decided to implement QlikView. QlikView provided a dynamic solution that could cater to the varying reporting and analysis needs of each client. ADP started building QlikView applications on their varying Human Resources solutions in early 2006. They first implemented QlikView on Pion, a solution used by governmental organizations. ADP decided to build a data warehouse on Pion’s data source, which also enabled their customers to add data sources if required. After laying the groundwork, approximately 150 reports were created for Pion using QlikView. Additionally, a dashboard was developed containing important KPIs. After the deployment of the QlikView reporting and analysis module for Pion, ADP immediately moved on to the implementation of QlikView into ADP’s other systems for Human Resources.
Operational Impact
Quantitative Benefit
Related Case Studies.
Case Study
UBM plc: Taking the pulse of the business and engaging employees with a far-reaching strategic transformation
UBM, a leading global events business, was undergoing a significant strategic transformation named 'Events First'. As part of this transformation, the company was preparing to complete the largest acquisition in its history - Advanstar, a US-based events and marketing services business valued at more than USD970m. The company faced the risk of human capital flight if it was unable to effectively engage top talent with the new strategic direction. UBM needed to make significant structural, process and systems changes, uniting its previously autonomous regional businesses. The challenge was to ensure all of its employees were engaged and aligned with the new future vision.
Case Study
Wittmann EDV-Systeme launches IT monitoring services
Small and medium-sized businesses often lack the know-how and resources required for thorough IT system monitoring. Wittmann EDV-Systeme wanted to launch a solution to plug the gap – enabling it to improve its own competitiveness and that of its customers. IT landscapes are becoming ever more complex and outsourcing is gaining popularity, IT systems must nonetheless remain easy-to-use and extremely reliable at all times. Automated, round-the-clock system monitoring therefore represents an immensely valuable proposition for companies: downtime for business-critical applications can be avoided, and IT systems remain available at all times.
Case Study
Uncovering behavioral insight to help reward and retain the best employees
The HR services company, an IBM client, was facing the challenge of understanding the factors underlying personal employment choices. They wanted to offer their clients unprecedented insight into what motivates employees and prospective job candidates. However, their existing systems were not capable of handling the surging data volumes collected from a wide range of different data sources. With the total volume likely to keep on growing, the firm looked for a solution that could meet current needs and scale to meet tomorrow’s demands.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Flex Contact Center: Supporting rapid business growth with IBM Connections Cloud and IBM Verse
Flex Contact Center, a professional services company offering telesales, call-center, anti-attrition, back-office, helpdesk and collection services, has grown rapidly since its establishment in 2009. With operations in 12 sites across two states and four cities in Brazil, the company employs more than 11,000 people. However, the company realized that to prevent barriers to future expansion, it was essential to make it as easy as possible for its people to work together effectively—even if they were based in separate geographical locations. Traditional approaches to collaboration—based on email and phone calls—threatened to reduce productivity. Flex Contact Center wanted to enable better collaboration and communication across its workforce, but did not want to make large investments in infrastructure.
Case Study
PureFluent: Connecting to partners and customers through the cloud for enhanced productivity
PureFluent, a translation services company, was facing challenges in managing its translation and document review processes. The company often received files in uneditable formats from customers, which required staff members to transfer text to word processing or spreadsheet documents. During the translation process, maintaining version control was a challenge because PureFluent sent work to hundreds of translators in multiple geographic locations. It was also time-consuming for staff to manage the large volume of emails and FTP transactions required to submit translations for customer review and ensure the integration of requested changes. Furthermore, staff were spending significant time hunting through their emails for specific attachments.