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AI-DRIVEN O2C TRANSFORMATION : 76% Efficiency Gain in Average Days to Resolve Deductions
Technology Category
- Analytics & Modeling - Predictive Analytics
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Consumer Goods
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Process Control & Optimization
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
- Training
The Challenge
Duracell faced significant challenges in their Accounts Receivable (A/R) processes, particularly in cash application, collections, and deductions. The manual processing of remittances and payments was time-consuming, and the deduction coding process was heavily reliant on manual labor. Additionally, there was low visibility into the payment status of customers, leading to confusion among teams. The lack of ability to add extra customer information into invoices and the manual data extraction from web portals further complicated the process. Duracell also struggled with visibility into the resolution time for deductions, and the manual collaboration and aggregation of backup for trade deductions caused delays. The company sought to free up their analysts, increase process visibility, and establish a better workflow to target customers more effectively.
About The Customer
Duracell Inc. is an American manufacturing company known for producing batteries and smart power systems. Owned by Berkshire Hathaway, Duracell has a rich history of innovation and quality. The company was previously owned by Procter & Gamble (P&G) until its acquisition by Berkshire Hathaway in 2016. Duracell's headquarters are located in Bethel, Connecticut, U.S. The company operates on a global scale and generates a revenue of $1.6 billion. Duracell's recent acquisition by Berkshire Hathaway brought significant changes, including the outsourcing and subsequent insourcing of their main Accounts Receivable (A/R) operations. The company also transitioned to a new ERP system, which initially required manual processing on SAP. Duracell's commitment to innovation and efficiency drives its continuous efforts to improve its operational processes.
The Solution
Duracell implemented the HighRadius Cloud Solution to address their A/R challenges. The solution enabled auto-extraction of remittances from various sources without manual intervention and auto-linking of payments with open invoices. Automated deduction coding ensured accuracy and efficiency. The robust claims and Proof of Delivery (POD) aggregation engine helped auto-capture backup documents from sources like TPM, carrier portals, and customer portals, consolidating them on a single platform for analysts to review. A structured workflow and collaboration engine streamlined inter-department collaboration and expedited approvals. Automated correspondence facilitated efficient customer interactions and information capture. The seamless integration with Duracell's existing ERP system ensured easy deployability and minimal disruption to ongoing operations.
Operational Impact
Quantitative Benefit
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