Download PDF
An Innovative and Secure Remote Support Solution Provides a Personal Touch
Technology Category
- Cybersecurity & Privacy - Database Security
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Education
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Remote Asset Management
- Remote Collaboration
- Remote Control
Services
- System Integration
- Training
The Challenge
In the spring of 2010, the University’s Enterprise Information Technology Services (EITS) department began researching remote support solutions for a University-wide project to migrate separately hosted email and calendar applications into a single Microsoft cloud-based solution. The EITS department team, including IT professional specialist Rachel Moorehead, considered a number of possible options for remote support but soon turned its attention to Bomgar when they learned other departments were already using it across campus. One of the University’s top priorities was having the ability to support a wide variety of devices. “We don’t standardize any of the devices used on campus, even with faculty and staff, because we don’t want to do anything that would inhibit creativity. So we have Apple, Linux, and Windows machines, as well as all the new mobile phones and tablets with iOS and Android operating systems,” said Moorehead. With over 100,000 email accounts at the University, the EITS team knew the migration project would require a remote support solution to get everyone’s desktop and mobile devices set up.
About The Customer
The University of Georgia is the state of Georgia’s oldest, most comprehensive and diversified institution of higher education. Its motto, “to teach, to serve, and to inquire into the nature of things,” reflects the University’s unique role in the conservation and enhancement of the intellectual, cultural, and environmental heritage of the state and nation. With a main campus in Athens, approximately 60 miles from Atlanta, and several extended campuses around the state, the University has more than 34,000 undergraduate and graduate/professional students as well as nearly 10,000 employees.
The Solution
The University of Georgia's Enterprise Information Technology Services (EITS) department turned to Bomgar for a remote support solution. Bomgar impressed the EITS team with its ability to support a wide range of devices, including Apple, Linux, and Windows machines, as well as mobile phones and tablets with iOS and Android operating systems. Bomgar's security features also set it apart from other solutions. The University was able to host Bomgar's physical appliance within its secure network on campus and easily integrate it into the University’s existing LDAP user authentication system. Bomgar also makes it possible to log and record each session, providing an automated audit trail. The University is considering an upgrade to enterprise licensing, which would allow them to completely virtualize their environment for Bomgar, exchanging the physical Bomgar appliance for a virtual one. This would give them the flexibility to easily move or add portals as needed, without assistance from Bomgar.
Operational Impact
Related Case Studies.
Case Study
IoT platform Enables Safety Solutions for U.S. School Districts
Designed to alert drivers when schoolchildren are present, especially in low-visibility conditions, school-zone flasher signals are typically updated manually at each school. The switching is based on the school calendar and manually changed when an unexpected early dismissal occurs, as in the case of a weather-event altering the normal schedule. The process to reprogram the flashers requires a significant effort by school district personnel to implement due to the large number of warning flashers installed across an entire school district.
Case Study
Revolutionizing Medical Training in India: GSL Smart Lab and the LAP Mentor
The GSL SMART Lab, a collective effort of the GSL College of Medicine and the GSL College of Nursing and Health Science, was facing a challenge in providing superior training to healthcare professionals. As clinical medicine was becoming more focused on patient safety and quality of care, the need for medical simulation to bridge the educational gap between the classroom and the clinical environment was becoming increasingly apparent. Dr. Sandeep Ganni, the director of the GSL SMART Lab, envisioned a world-class surgical and medical training center where physicians and healthcare professionals could learn skills through simulation training. He was looking for different simulators for different specialties to provide both basic and advanced simulation training. For laparoscopic surgery, he was interested in a high fidelity simulator that could provide basic surgical and suturing skills training for international accreditation as well as specific hands-on training in complex laparoscopic procedures for practicing physicians in India.
Case Study
Implementing Robotic Surgery Training Simulator for Enhanced Surgical Proficiency
Fundacio Puigvert, a leading European medical center specializing in Urology, Nephrology, and Andrology, faced a significant challenge in training its surgical residents. The institution recognized the need for a more standardized and comprehensive training curriculum, particularly in the area of robotic surgery. The challenge was underscored by two independent studies showing that less than 5% of residents in Italian and German residency programs could perform major or complex procedures by the end of their residency. The institution sought to establish a virtual reality simulation lab that would include endourological, laparoscopic, and robotic platforms. However, they needed a simulator that could replicate both the hardware and software of the robotic Da Vinci console used in the operating room, without being connected to the actual physical console. They also required a system that could provide both basic and advanced simulation training, and a metrics system to assess the proficiency of the trainees before they performed surgical procedures in the operating theater.
Case Study
Edinburgh Napier University streamlines long-distance learning with Cisco WebEX
• Geographically dispersed campus made in-person meetings costly and inconvenient.• Distance-learning programs in Malaysia, India, and China required dependable, user-friendly online tools to maximize interaction in collaborative workspaces.• Virtual learning environment required a separate sign-in process, resulting in a significant administrative burden for IT staff and limited adoption of collaboration technology.
Case Study
8x increased productivity with VKS
Before VKS, a teacher would spend a lot of time showing a group of 22 students how to build a set of stairs within a semester of 120 hours. Along with not leaving the teacher much time to provide one-on-one support for each student to properly learn carpentry, it also left a considerable amount of room for error. Key information would be misinterpreted or lost as the class was taught in the typical show-and-tell way.
Case Study
Scalable IoT Empowering GreenFlex's Sustainable Growth
GreenFlex, a company that supports sustainable development, decarbonization, and energy efficiency, faced several challenges in its quest to expand its business. The company needed to deploy a robust and sustainable IoT technology to support its growth. It was crucial for them to monitor and control devices at customer sites in a safe and reliable manner. They also needed to integrate devices across a range of communication protocols and gather and act on data to meet efficiency targets. GreenFlex had previously built IoT capabilities into its digital platform, GreenFlexIQ, to monitor and manage customer sites remotely. However, they soon realized that they needed a new platform to support their ambitions. They needed a platform that could scale to connect more devices for production management and make it easier for the operations team to manage devices in the field.
