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An institution at the forefront of digitalization - with ARIS
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
- Predictive Quality Analytics
Services
- System Integration
The Challenge
Suva, Switzerland’s leading accident insurance provider, was facing several challenges. The company wanted to digitalize customer interactions, ensure and improve quality, optimize risk management, and strengthen customer loyalty. Suva processes around 1.2 million accident claims each year, which posed a significant challenge in terms of process management. The company sought a fast software solution that would keep costs low for employers and integrate well with its claims assessment system. From an administrative perspective, each accident involves a multitude of interactions with businesses, healthcare providers, and payroll accountants. Suva needed a system that could handle all these interactions digitally, improving convenience for employers and cutting costs.
About The Customer
Suva is Switzerland’s leading accident insurance provider. Founded in 1918, the company is based in Lucerne and employs about 4,200 people. Suva provides around 130,000 businesses with compulsory insurance and insures 2 million members of the workforce against the consequences of accidents and occupational illness. Its services include prevention, insurance, and rehabilitation. Suva is an independent company under public law, self-financed, and does not receive public funding. It converts its profits into lower premiums for customers. Suva’s responsibilities include smart awareness campaigns on accident prevention on the job and during leisure time, accruing provisions for future pension benefits through financial and real estate investments, conducting occupational safety evaluations, processing military insurance policies, and issuing product health and safety certification.
The Solution
Suva implemented ARIS Design & Strategy, ARIS Enterprise Architecture Management, and ARIS Risk & Compliance Management to address its challenges. ARIS facilitated the digitalization of customer interactions, significantly improving convenience for employers. The system’s speed also cut costs for Suva customers. ARIS enabled maximum transparency by mapping Suva’s entire IT architecture, including information about service-level agreements, apps, authorization systems, interfaces, and traffic. Over the past two years, Suva has also built its entire risk management system in ARIS, unlocking more opportunities to digitalize. All risks are recorded in a Microsoft® SharePoint® spreadsheet, and each night they are sent to ARIS where they are assessed, updated, monitored, and processed. This guarantees that data undergoes quality assurance.
Operational Impact
Quantitative Benefit
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