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Aivo > Case Studies > Argentine Red Cross Enhances Communication with AI-powered AgentBot
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Argentine Red Cross Enhances Communication with AI-powered AgentBot

Technology Category
  • Analytics & Modeling - Machine Learning
  • Networks & Connectivity - 5G
Applicable Industries
  • Education
  • Healthcare & Hospitals
Applicable Functions
  • Procurement
  • Product Research & Development
Use Cases
  • Chatbots
  • Time Sensitive Networking
Services
  • Training
The Challenge

The Argentine Red Cross, a non-profit and humanitarian volunteer organization, has been working for over 140 years to improve the lives of vulnerable people across the country. Their work involves equipping the health system and conducting health operations throughout the country, with 66 branches and 36 institutes of higher learning. However, the organization faced a significant challenge in handling the numerous queries they received daily. The four-person team in charge of communication found it increasingly difficult to provide timely responses to everyone in need, which was crucial for their mission. The COVID-19 pandemic further exacerbated this issue, as the need for communication and support increased significantly.

About The Customer

The Argentine Red Cross is a non-profit and humanitarian volunteer organization that has been operating for over 140 years. It is part of 193 national Red Cross societies. The organization's primary objective is to improve the lives of vulnerable people, particularly in Argentina. Their work involves equipping the health system and conducting health operations throughout the country. They operate through 66 branches and 36 institutes of higher learning, where they teach first aid, nursing, surgical instrumentation, and other health careers. The organization values people, integrity, diversity, leadership, and innovation.

The Solution

To address this challenge, the Argentine Red Cross decided to incorporate artificial intelligence into their communication process. They implemented AgentBot, a conversational chatbot powered by AI developed by Aivo. This decision was made possible by Aivo's program for NGOs, which offered the solution for free. The chatbot was integrated into the communication team to handle the numerous queries received daily on the organization's website and Facebook Messenger. The bot was designed to answer questions about volunteer work, courses and careers, donations, and support for emergencies. This solution allowed the team to focus on other tasks, while ensuring that all queries were addressed promptly and efficiently.

Operational Impact

  • The implementation of the AI-powered chatbot, AgentBot, has significantly improved the Argentine Red Cross's communication process. The bot has not only helped manage the high volume of queries but also provided an efficient experience for all users. The communication team has been able to focus on other tasks, enhancing their productivity. The bot's quick adaptation to the processes and its added value have helped the team manage queries better. The organization has been able to provide timely responses to everyone in need, thereby staying true to its mission of improving people's lives.

Quantitative Benefit

  • The chatbot handles an average of 2,300 monthly queries

  • The bot manages more than 6,500 interactions

  • The chatbot operates with 93% effectiveness

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