Each day, PAK picked up soiled linen which had been hand counted by its customers. On the following day, they were expected to return the exact same amount of linens. However, manual counts conducted by PAK’s customers were always inaccurate (a problem inherent to soiled counting) and not being able to return exact amounts was very problematic. PAK sought an RFID-enabled textile-tracking system to enable total linen monitoring throughout the whole linen cycle, while increasing facility and operation efficiency, preventing loss and ensuring customers receive the correct textiles. PAK chose to work with USTEK RFID Solutions, a sister company that designs and manufactures integrated RFID terminals for industrial laundry markets worldwide. It was challenging to find RFID products that operated well in the PAK facility, as the environment was damp and full of metal trolleys. After testing many different readers, chips and antennas in the facility, USTEK and PAK chose to use Impinj products due to their superior performance.