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Atlantic Airways: Enhancing Crisis Management with EcoOnline Software
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Functions
- Human Resources
Use Cases
- Inventory Management
- Personnel Tracking & Monitoring
The Challenge
Atlantic Airways, the national airline of the Faroe Islands, operates a complex operation that includes jets and helicopters, with destinations domestically and internationally. Prior to the COVID-19 pandemic, the airline operated flights to various international destinations. However, the pandemic led to a reduction in international destinations from 12 to 2 due to the worldwide decline in traveling. The company faced the challenge of managing potential crisis situations efficiently and in a timely manner. The need for a comprehensive crisis management platform was evident, one that could provide a variety of checklists, log functions, and aid in developing media communication. The platform also needed to have the capability to notify personnel about an emergency through various channels and confirm their receipt of the message and availability in real time.
About The Customer
Atlantic Airways is the national airline of the Faroe Islands, 100% owned by the government. Established in 1987, the airline operates one of the newest fleets in Europe with four Airbus aircraft and two Leonardo AW139 helicopters. The company runs a complex operation that includes jets and helicopters, with destinations domestically as well as internationally. Prior to the COVID-19 pandemic, the airline operated flights to various international destinations including Denmark, Norway, Scotland, Iceland, Paris, Barcelona, Gran Canarias, and Mallorca. However, the pandemic led to a reduction in international destinations from 12 to 2 due to the worldwide decline in traveling.
The Solution
Since 2018, Atlantic Airways has been using EcoOnline's Crisis Management software on a daily basis. The software provides a variety of checklists and log functions, and is also used by the airline for developing media communication. The company has draft versions of press releases for various crisis scenarios that can be submitted and finalized through EcoOnline. The software also offers various options for notifying personnel about an emergency, including voice, email, push notifications, and text messages. It also allows the company to confirm in real time who has seen the message and who is able to report to work. In addition to having access to a physical meeting room at the company’s headquarters at the airport, Atlantic Airways handles potential crises digitally through EcoOnline Crisis Management. The software has been set up to include various teams such as media handling, business continuity, special assistance, and operational issues.
Operational Impact
Quantitative Benefit
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