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Audit-Proof Intranet-Based Documentation
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions
- Business Operation
Use Cases
- Regulatory Compliance Monitoring
- Process Control & Optimization
Services
- System Integration
- Training
The Challenge
Landesbank Berlin AG (LBB) was faced with the challenge of managing an extensive rulebook, which comprised 180 manuals and required 10.5 million pages to be updated every year. The bank decided to replace the old system with intranet-based rules and procedures, thus avoiding the need to distribute huge amounts of paper to employees across the enterprise every day, as well as structure and archive it. The bank needed a solution that would provide redundancy-free, audit-proof documentation and give employees direct access to all relevant process descriptions.
About The Customer
Landesbank Berlin AG (LBB) is a full-service bank headquartered in Berlin. With a business model based on retail and corporate banking, selected capital market activities and real estate finance, LBB has total assets of around 215 billion euros and 5,965 employees. It is also the largest issuer of credit cards in Germany, with some two million cards issued. LBB owns Berliner Sparkasse, which was founded in 1818 and is one of the country’s largest and oldest saving and loan banks.
The Solution
LBB started by assessing which content, presentation formats and tools would be suitable for the task. The team then examined system usability requirements. This was followed by the implementation phase, which involved reviewing and harmonizing all paper-based instructions and entering them in the electronic system. Working closely with IDS Scheer Consulting, then a Software AG brand, LBB migrated all its procedures to ARIS, where they are now managed in an audit-proof and efficient fashion. Employees gained access to 3,100 models that detail the bank’s processes and organizational structure. Forms, texts, tables and other associated documents are made available via Infopark’s Fiona content management system. The two programs are interlinked; users can access relevant documents (forms, work instructions, etc.) via processes at a click of the mouse and vice versa.
Operational Impact
Quantitative Benefit
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