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Bayer doubles product development speed with API-led integrations
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Agriculture
Applicable Functions
- Product Research & Development
- Sales & Marketing
Use Cases
- Predictive Maintenance
- Supply Chain Visibility
Services
- Cloud Planning, Design & Implementation Services
- System Integration
The Challenge
Bayer Crop Science, the agricultural and environmental branch of Bayer Corporation, had a sprawling Salesforce ecosystem that was integrated with mobile applications, master data repositories, and the Bayer ERP system via a custom point-to-point (P2P) integration pipeline. This approach was challenging and costly to manage and scale. Data was held in silo systems that were difficult to access, slowing down product development and other projects. The complexity of the system also made it difficult for Bayer to resolve faults, leading to project delays that negatively impacted the business. Bayer needed to establish a scalable, consistent, futureproof integration strategy that is repeatable throughout the business to reduce development time and increase speed to market. They also needed to integrate multiple ecosystems around the globe with mobile applications, data repositories, and their SAP ERP system, and deliver a single view of the customer to stakeholders across the organization.
About The Customer
Bayer Crop Science is the agricultural and environmental branch of Bayer Corporation, a multinational pharmaceutical and life sciences company. The company conducts scientific research and innovates solutions to help feed our planet, such as new seeds that help farmers overcome challenges such as pests, diseases and drought. The Salesforce instance at Bayer had grown into a large, sprawling ecosystem spanning multiple groups across the globe. For example, Salesforce is integrated with mobile applications, master data repositories, and the Bayer ERP system. The company needed to update their technology, break down data silos and become more agile.
The Solution
Bayer deployed MuleSoft Anypoint Platform to integrate Salesforce Sales and Service Cloud using API-led connectivity, replacing the P2P integration pipeline. With MuleSoft, Bayer has been able to integrate Salesforce with existing legacy systems, gaining access to data in formerly siloed systems, to create a single view of all customer data. The API-based integrations enabled by MuleSoft give stakeholders easy access to the same accurate, up-to-date data, ultimately allowing them to deliver a better customer service experience. Additional MuleSoft technology — CloudHub, the platform as a service (PaaS) component of Anypoint Platform — eliminated the need for the Bayer team to manage AWS resources. This allowed the team to focus on developing more APIs in MuleSoft, rather than continue to build P2P connections. By eliminating P2P and custom code, MuleSoft has made Bayer’s integration architecture future-proof. Bayer also utilized the MuleSoft Metrics Toolkit to collect and aggregate data from their platform in Jira and publish that information in Splunk dashboards to share across multiple teams.
Operational Impact
Quantitative Benefit
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