Beating InsurTechs to Market on a foundation of API management

• Application Infrastructure & Middleware - API Integration & Management
• Application Infrastructure & Middleware - Middleware, SDKs & Libraries

• Business Operation

Clal, a leading insurance company in Israel, was facing stiff competition from regional InsurTech companies. The regulatory landscape was also becoming increasingly aggressive, impacting large companies with complex internal-external development needs. The company needed to transition from a bottleneck to a booster and turn a regulatory liability into a capability advantage. However, they lacked a comprehensive API management platform that could help them achieve this. The company also faced challenges with API bottlenecks and duplicates, rising costs, and the need for digital transformation.

Clal Insurance is one of the leading insurance and pension companies in Israel. The Group owns insurance agencies, pension funds, provident funds, training funds, and credit-granting companies. Founded in 1978, the company has 4,600 employees and works with 2,000 insurance agents. All of this contributes to its been ranked as one of Israel’s leading long-term insurance and savings groups. Clal Insurance and Finance dedicates considerable effort to improve its services to its agents and clients and leads a service revolution based on innovative and advanced digital tools that enable its parties to receive service and to manage their insurance and savings from anywhere, anytime. Moreover, and during the year, the company continued with the launching of breakthrough products and services, all of which meet a variety of customer needs.

Clal partnered with Software AG to implement a comprehensive API management platform. The project was a success, helping Clal eliminate duplicates among 25 percent of existing APIs, cut internal-external development times from months to weeks, and produce accruing financial savings from the first day. With the help of Software AG’s Professional Services (PS) and Global Education Services (GES), Clal finished the project ahead of schedule—in half the time it expected. The solution included webMethods Integration Server, webMethods Integration Server Adapters, webMethods Insight, webMethods BPMS, ApplinX, Universal Messaging, webMethods API Gateway, and webMethods API Portal.

• Clal was able to transition away from legacy technologies and reduce costly support from outside vendors.
• The company was able to expand APIs by 30% in a year, without needing to hire a single extra person in the integration department.
• Exposing and consuming APIs became so easy with the new solution—often possible in mere seconds—that Clal employees can do it themselves.

• Eliminated duplicates among 25 percent of existing APIs.
• Cut internal-external development times from months to weeks.
• Produced accruing financial savings from the first day.