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BeyondTrust > Case Studies > Bomgar Improves Productivity and Security at a Growing Healthcare Company
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Bomgar Improves Productivity and Security at a Growing Healthcare Company

Technology Category
  • Cybersecurity & Privacy - Cloud Security
Applicable Industries
  • Healthcare & Hospitals
Applicable Functions
  • Business Operation
  • Human Resources
Use Cases
  • Cybersecurity
  • Remote Collaboration
  • Remote Control
Services
  • Cloud Planning, Design & Implementation Services
  • Cybersecurity Services
The Challenge
Axiom Medical, a healthcare company based in Houston, Texas, was using VPN connections and Skype for Business to remotely connect to end user devices and servers. However, the help desk team experienced instances in which the VPN would drop due to problems with the end user’s internet connection, leaving them without a means to connect remotely to a user’s device. The basic remote desktop access products had a very limited set of features, restricting the scope of tasks the techs could perform remotely. Additionally, the IT department had concerns that the security of these remote support sessions was inadequate. As a result, the organization began looking for a better solution, with more advanced features and top-grade security.
About The Customer
Axiom Medical, based in Houston, TX, has approximately 140 employees, including experts in the fields of workers’ compensation, disability case management and OSHA-mandated medical programs. Axiom’s mission is to provide outstanding, innovative, and effective work-related healthcare services to employees, positively impacting their lives and providing a meaningful return on investment to their employers. Axiom guarantees that its clients will receive medical services from only the most qualified, top-level professionals. As a result, the company employs doctors, physician assistants, registered nurses, and a specially trained support staff to provide a full suite of medical management services, ranging from work-related injury case management to a multitude of customizable exam programs.
The Solution
Axiom Medical chose Bomgar’s virtual appliance as their deployment option due to its security features. Bomgar’s session traffic is fully encrypted, which is a more secure approach than the VPN tunneling Axiom was using before. Axiom also uses Bomgar sessions to give outside vendors controlled access to their infrastructure systems, and is looking at other Bomgar solutions to institute approval-based access to its server resources in order to enhance security even more. Axiom is providing remote support to end users at its two office locations as well as to numerous nurse case managers who work from home. The IT team supports the full life-cycle of end user IT needs, from imaging new computers to ongoing maintenance, support for employee computers, laptops, mobile devices, and maintaining company servers and other infrastructure components. Bomgar enables help desk representatives to directly view what the user is experiencing, so they can quickly understand and resolve issues.
Operational Impact
  • Bomgar enables help desk representatives to directly view what the user is experiencing, so they can quickly understand and resolve issues.
  • Axiom’s nurse case managers also like the ability to use Bomgar for training purposes.
  • The IT team is using the Bomgar Insight remote camera sharing functionality to troubleshoot hardware and peripherals.

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