BRC develops process management with ARIS

• Functional Applications - Enterprise Resource Planning Systems (ERP)

• Business Operation
• Human Resources

• System Integration

Sichuan Languang Development Co., Ltd. (BRC) had a massive amount of documentation, over 8 million words across 8,000 separate documents for its 390+ properties. This made finding the right documents a monumental task for BRC’s employees and keeping them up to date in a timely manner was equally challenging. This started to put processes at risk for HR, finance and supply chain systems alike. For example, new employee training was a complex and overwhelming process that often required additional trainings or a slow start in their new positions. The company decided it needed to find a process management solution to support its business design, starting with the 8,000-plus documents.

Established in 1990, Sichuan Languang Development Co., Ltd. (BRC) is a company that develops and markets tourism, residential, office, entertainment and restaurant real estate. It also develops and sells medical equipment and medicine products. The company operates in China and has more than 20,000 employees and over 390 holding and participating enterprises. BRC is responsible for creating immersive and detailed experiences for its customers, which requires a highly coordinated team of employees that follow processes with exactness. Their playbook is a comprehensive and meticulously documented set of rules and guidelines.

In 2019, BRC purchased ARIS to help it get organized. With the help of ARIS’s process management platform, BRC was able to sort out processes and documents scattered across the organization, create a one-stop operation, determine the business scenarios, clarify the complex corresponding relationships among personnel, position, role and process, realize a panoramic presentation of the value chain to provide analysis reports for process optimization by visualizing business scenarios to enhance process operation value, and establish a long-term operation mechanism of process governance. ARIS was the driver for organizational change and regional empowerment of BRC development. The second stage of BRC’s project in 2021 will include a proof of concept for ARIS Process Mining, where BRC will choose one subsidiary to complete end-to-end process mining.

• Overall process efficiency has increased
• Employees can quickly understand their own roles and responsibilities within the process
• Business scenarios can be visualized with analytic reports

• Overall process efficiency has increased by 50% on average
• The average processing efficiency of single person has increased by 32%