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BeyondTrust > Case Studies > CACTUS Software Enhances Remote Support with Bomgar
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CACTUS Software Enhances Remote Support with Bomgar

Technology Category
  • Application Infrastructure & Middleware - API Integration & Management
  • Cybersecurity & Privacy - Cloud Security
Applicable Industries
  • Healthcare & Hospitals
Applicable Functions
  • Business Operation
Use Cases
  • Cybersecurity
  • Remote Asset Management
Services
  • Cloud Planning, Design & Implementation Services
  • System Integration
The Challenge
CACTUS Software, a leading provider of credentialing software design and development, needed a remote support solution that could meet their clients' strict data and network access policies. The solution needed to be in-house to reduce the number of parties involved during remote sessions, enhancing trust and security. It also needed to be easy to implement and highly configurable. The high costs associated with common SaaS-based remote support solutions also prompted CACTUS to seek a solution that could provide a tangible return on investment.
About The Customer
CACTUS Software has been a leading provider of credentialing software design and development since 1985. Their solutions are accessed by over 1,600 of the leading health care organizations in the United States, ranging from small community hospitals with staffs of 50 practitioners to managed care clients that have upwards of 300,000 providers. These clients include HMOs, PPOs, IPAs, insurance companies, networks, and physician groups of all sizes.
The Solution
CACTUS Software chose Bomgar for its remote support solution. The in-house nature of Bomgar reduced session exposure, providing an increased level of trust and security to CACTUS's clients. The flexibility and configurability of Bomgar set it apart from other remote support solutions. Bomgar's licensing structure and overall flexibility made it a standout candidate. The solution allows CACTUS's users to log in using their existing network accounts and requires minimal maintenance costs.
Operational Impact
  • The integration of Bomgar into CACTUS's existing security infrastructure allowed for efficient license sharing across the entire staff, improving process efficiency.
  • The in-house nature of the solution increased the level of trust and security for CACTUS's clients.
  • The solution required minimal maintenance costs.
Quantitative Benefit
  • CACTUS expects to see a return-on-investment in less than two years.

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