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Sage > Case Studies > CFM Heats Up E-Business With Sage 100 ERP
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CFM Heats Up E-Business With Sage 100 ERP

Technology Category
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
  • Electronics
Applicable Functions
  • Business Operation
  • Sales & Marketing
Use Cases
  • Inventory Management
  • Supply Chain Visibility
Services
  • System Integration
The Challenge
CFM Equipment Distributors, Inc., a HVAC wholesaler based in Sacramento, California, was looking to expand its business without adding staff in customer service. The company wanted to leverage e-commerce to achieve this goal. They needed a solution that would allow their customers to check real-time inventory across their warehouses and place orders online. The company was also looking for a solution that was easy to implement and use.
About The Customer
CFM Equipment Distributors, Inc. is a HVAC wholesaler based in Sacramento, California. The company operates two warehouses and is planning to open a third one. CFM has a total of 38 employees. The company was looking to expand its business without adding more staff in customer service. To achieve this, CFM decided to leverage e-commerce and needed a solution that would allow their customers to check real-time inventory across their warehouses and place orders online.
The Solution
CFM implemented Sage 100 ERP with a full complement of e-commerce modules including e-Business Manager, .inquiry, .order, and Credit Card Processing. The Sage 100 ERP real-time inventory system allows customers to check whether the HVAC equipment is in stock in CFM’s warehouses. A customization to e-Business Manager provided by their reseller allows customers to see if an item is not in the warehouse closest to them, they can make a decision about ordering from CFM's other location. The implementation of e-commerce was surprisingly easy for CFM. The e-Business Manager was easy to plug in and use, and their customers found it easy to use as well.
Operational Impact
  • CFM was able to expand its business volume by 50 percent in just four years without hiring additional service personnel.
  • The company's online volume increased from 10 to 38 percent.
  • CFM became a pioneer in offering online service in the HVAC equipment distribution industry.
Quantitative Benefit
  • Business volume grew by 50 percent in just four years.
  • Online volume increased from 10 to 38 percent.

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