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Signal Sciences > Case Studies > Chick-fil-A's Digital Transformation Secured with Automated Web App Security
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Chick-fil-A's Digital Transformation Secured with Automated Web App Security

Technology Category
  • Application Infrastructure & Middleware - Event-Driven Application
  • Cybersecurity & Privacy - Application Security
Applicable Industries
  • Construction & Infrastructure
  • National Security & Defense
Applicable Functions
  • Maintenance
  • Product Research & Development
Use Cases
  • Counterfeit Product Identification
  • Tamper Detection
The Challenge
Chick-fil-A, a major fast-food chain with over 2,400 restaurants in the United States and annual revenues exceeding $10 billion, was seeking a robust and flexible web application security solution. The company's digital transformation strategy heavily relied on consumer-facing mobile and web applications for food ordering, which were crucial for enhancing customer satisfaction and driving revenue growth. However, the existing legacy Web Application Firewall (WAF) that relied on pattern matching rulesets was inadequate in a development lifecycle characterized by distributed software design and deployments. The challenge was to find a future-ready WAF that could be easily installed across distributed architecture and effectively prevent account takeover (ATO) attempts and other attacks on public-facing apps in production.
About The Customer
Chick-fil-A, Inc. is a leading fast-food chain in the United States, operating over 2,400 restaurants across the country. The company generates annual revenues of over $10 billion. As part of its digital transformation strategy, Chick-fil-A heavily relies on mobile and web applications that allow customers to place food orders. These applications are critical to improving customer satisfaction and driving the company's growth. Chick-fil-A is also planning to merge its application footprint into a hybrid of Amazon Web Services and managed data centers.
The Solution
Chick-fil-A chose Signal Sciences for its ability to provide extensive context for web request blocking decisions and its ease of deployment. The distributed agent model of Signal Sciences protects code where it operates, making it future-ready for any infrastructure or architecture. The solution is also prepared to protect Chick-fil-A’s web assets in hybrid environments, as the company's application footprint is set to merge and become a hybrid of Amazon Web Services and managed data centers. Signal Sciences' ease of deployment, low maintenance overhead, and built-in detection and blocking capabilities provided effective protection against web application attacks without impacting app performance or requiring a full-time staff member for maintenance. The solution also offers visibility into Chick-fil-A’s consumer-facing user authentication flows in their mobile and web apps, enabling the prevention of account takeovers.
Operational Impact
  • The implementation of Signal Sciences' solution has significantly improved Chick-fil-A's web application security. The solution's distributed agent model protects code where it operates, making it adaptable to any infrastructure or architecture. This has made Chick-fil-A's digital assets future-ready. The solution's ease of deployment and low maintenance overhead have also reduced operational complexities. Moreover, the built-in detection and blocking capabilities have provided effective protection against web application attacks without impacting app performance. The solution has also given Chick-fil-A's Engineering and Security teams the visibility necessary to stop account takeovers, enhancing the security of their consumer-facing mobile and web apps.
Quantitative Benefit
  • Signal Sciences' solution was easy to deploy, reducing setup time and costs.
  • The solution required low maintenance overhead, saving resources and manpower.
  • The built-in detection and blocking capabilities effectively protected against web application attacks, enhancing security.

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