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Case Studies > Cifarma Earns Client Trust in Document Management and Maintenance with SoftExpert

Cifarma Earns Client Trust in Document Management and Maintenance with SoftExpert

Technology Category
  • Application Infrastructure & Middleware - Data Exchange & Integration
  • Functional Applications - Computerized Maintenance Management Systems (CMMS)
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
  • Pharmaceuticals
Applicable Functions
  • Maintenance
  • Quality Assurance
Use Cases
  • Regulatory Compliance Monitoring
Services
  • Software Design & Engineering Services
  • System Integration
The Challenge
The accelerated growth of the company and search for competitiveness prompted Cifarma to seek an efficient online document management system with cutting-edge resources. They needed to save time and boost efficiency in document control while also managing equipment maintenance effectively. The company faced challenges in unifying processes across its units, ensuring document security, and complying with regulatory norms.
About The Customer
Founded in 1999, Cifarma is a pharmaceutical company that produces a wide range of medications, including liquid medications like syrups and oral solutions, semi-solid medications like creams and ointments, and an entire line of hormones. The company operates from a 100,000 m2 industrial facility and has a portfolio of 91 products divided into three commercial lines: Pharma, MIP & Consumer, and Mabra. Cifarma also outsources production to other laboratories and serves more than 30 therapeutic classes through 50 exclusive and semi-exclusive distributors.
The Solution
Cifarma adopted SoftExpert solutions, specifically SE Document and SE Maintenance, to address their challenges. These solutions provided the tools needed to improve the unification process at their units, allowing for the sharing of common documents while protecting private files. The solutions enhanced the security and efficiency of Cifarma's Quality System document management, enabling control over the creation, revision, and cancellation of documents. The user-friendly search function improved document visibility among employees from different sectors. Additionally, the solutions automated document indexation, storage, publication, and distribution processes, ensuring immediate access to the latest document versions across the company.
Operational Impact
  • Controls equipment maintenance and the time required for the same.
  • Guarantees improved productivity and management of maintenance activities.
  • Automates document indexation, storage, publication, and distribution processes.
Quantitative Benefit
  • Compliance with the requirements established by current regulatory norms.

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