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Freshworks > Case Studies > Code Engine Studio Streamlines HR Processes and Saves Time with Freshteam
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Code Engine Studio Streamlines HR Processes and Saves Time with Freshteam

Applicable Industries
  • Equipment & Machinery
Applicable Functions
  • Product Research & Development
Use Cases
  • Inventory Management
  • Time Sensitive Networking
The Challenge

Code Engine Studio, a software development firm based in Vietnam, was facing significant challenges in managing time off requests and calculating payroll for its rapidly growing team. The company was using spreadsheets and emails to track and respond to time off requests, which was becoming increasingly difficult as the company grew. The process was time-consuming, with the company spending up to 8 hours each month collating and finalizing time off and payroll data. The system was also prone to errors, with leave requests often being missed or not addressed on time. This led to difficulties in calculating payroll each month, as the HR team had to double-check various spreadsheets, emails, and chat messages to ensure accurate data. The company needed a simple, efficient platform through which employees could submit their time off requests and managers could approve or reject these requests in a timely manner.

About The Customer

Code Engine Studio is a software development firm based in Vietnam. Established in 2014, the company creates websites and mobile applications for clients across the globe, with a particular focus on clients in North America and Japan. The company specializes in Java, Node JS, PHP, Technical Strategy, Account Management, Business Analytics, UI and UX Design, among other areas. Code Engine Studio is currently in its eighth year of operations and is in the expansion phase, with a team of over 50 people and plans to grow to 70-80 people by the end of the year. The company's mission is to build software that solves real business problems.

The Solution

Code Engine Studio chose to implement Freshteam, a comprehensive HR suite that includes modules for recruitment and time-off management. The introduction of Freshteam significantly enhanced the efficiency of the company's leave management and payroll accounting processes. Managers now had a single place to approve leave requests, with some using the app and email notifications to ensure they saw all employee requests. Freshteam's HR suite offered a range of features that were particularly beneficial for Code Engine Studio. The holiday calendar feature, which includes the in-built holiday calendar of 18 countries, allowed the company to set up workweeks and vacation days based on their region and requirements. The tenure-based leave policy feature made it easy to set up, monitor, and roll over leaves for employees who had served more than five years in the company, in line with Vietnamese government policy. During the Covid-19 pandemic, the company was able to automate the approval process for work-from-home requests, saving further time and effort.

Operational Impact
  • The implementation of Freshteam has had a significant impact on the HR operations at Code Engine Studio. The time taken to calculate payroll each month has been reduced by 75%, freeing up valuable time for the HR team to focus on other tasks. The system has also substantially eliminated mistakes in leave management and payroll calculation, ensuring more accurate and reliable data. The automated approval of work-from-home requests during the Covid-19 pandemic has further streamlined the company's HR processes, making it easier for employees to work remotely and for managers to track and approve these requests. Overall, Freshteam has proven to be a cost-effective HR solution that captures the entire suite of HR processes from recruiting to offboarding, providing a comprehensive solution for Code Engine Studio's HR needs.

Quantitative Benefit
  • 75% reduction in time taken to calculate payroll each month

  • Significant reduction in errors in leave management and payroll calculation

  • Automated approval of work-from-home requests during the Covid-19 pandemic

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