Download PDF
CommsChoice Enhances Data Integration with iPaaS Solution
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Equipment & Machinery
- Telecommunications
Applicable Functions
- Maintenance
- Sales & Marketing
Use Cases
- Time Sensitive Networking
Services
- System Integration
The Challenge
CommsChoice, a global cloud communications provider, faced a significant challenge in managing their core systems. The company uses NetSuite for billing and delivery, and Salesforce for case management and sales. However, there was no way for data to flow between these two critical applications, creating a gap in sales orders that required integrations to solve. The company's business systems also included Office 365, marketing automation tools, their website, SBCs, and more. The broad range of CommsChoice’s business systems carried additional requirements. The company needed a solution that could build and deploy integrations quickly, while also being robust enough to connect anything in CommsChoice’s ecosystem. It was crucial to find a platform that could balance speed and ease of use while being flexible enough to adapt to the future needs of the business.
About The Customer
CommsChoice is a telecommunications company that offers cloud communications for businesses, helping them stay connected to their customers. The company has a global presence with more than 25 locations around the world. CommsChoice went public in 2017 as a result of five companies merging together and is listed on the Australian Securities Exchange under the ticker CCG. Adam DeGruyter, Systems Manager, is responsible for managing all of CommsChoice’s core systems, including NetSuite for billing & delivery, and Salesforce for case management & sales, among others.
The Solution
CommsChoice explored several integration solutions to connect Salesforce and NetSuite. They chose Celigo, a solution recommended by NetSuite themselves. CommsChoice quickly implemented the NetSuite-Salesforce Integration App, with the help of Celigo’s implementation team. Once onboarded with Celigo, CommsChoice set up flows that would sync sales order transactions, contact information, and other files between Salesforce and NetSuite. The extended integrator.io platform perfectly fit the business ecosystem’s requirements for ease of use and deployment, simplifying what would otherwise be time-consuming and complex on other integration platforms. The team could quickly map new fields from one platform to another using the visual guide without needing a certificate in APIs. CommsChoice plans to expand their use of Integrator.io to integrate some of their other systems, as the platform can connect anything to anything.
Operational Impact
Related Case Studies.
Case Study
Smart Water Filtration Systems
Before working with Ayla Networks, Ozner was already using cloud connectivity to identify and solve water-filtration system malfunctions as well as to monitor filter cartridges for replacements.But, in June 2015, Ozner executives talked with Ayla about how the company might further improve its water systems with IoT technology. They liked what they heard from Ayla, but the executives needed to be sure that Ayla’s Agile IoT Platform provided the security and reliability Ozner required.
Case Study
IoT enabled Fleet Management with MindSphere
In view of growing competition, Gämmerler had a strong need to remain competitive via process optimization, reliability and gentle handling of printed products, even at highest press speeds. In addition, a digitalization initiative also included developing a key differentiation via data-driven services offers.
Case Study
Predictive Maintenance for Industrial Chillers
For global leaders in the industrial chiller manufacturing, reliability of the entire production process is of the utmost importance. Chillers are refrigeration systems that produce ice water to provide cooling for a process or industrial application. One of those leaders sought a way to respond to asset performance issues, even before they occur. The intelligence to guarantee maximum reliability of cooling devices is embedded (pre-alarming). A pre-alarming phase means that the cooling device still works, but symptoms may appear, telling manufacturers that a failure is likely to occur in the near future. Chillers who are not internet connected at that moment, provide little insight in this pre-alarming phase.
Case Study
Premium Appliance Producer Innovates with Internet of Everything
Sub-Zero faced the largest product launch in the company’s history:It wanted to launch 60 new products as scheduled while simultaneously opening a new “greenfield” production facility, yet still adhering to stringent quality requirements and manage issues from new supply-chain partners. A the same time, it wanted to increase staff productivity time and collaboration while reducing travel and costs.
Case Study
Integration of PLC with IoT for Bosch Rexroth
The application arises from the need to monitor and anticipate the problems of one or more machines managed by a PLC. These problems, often resulting from the accumulation over time of small discrepancies, require, when they occur, ex post technical operations maintenance.
Case Study
Robot Saves Money and Time for US Custom Molding Company
Injection Technology (Itech) is a custom molder for a variety of clients that require precision plastic parts for such products as electric meter covers, dental appliance cases and spools. With 95 employees operating 23 molding machines in a 30,000 square foot plant, Itech wanted to reduce man hours and increase efficiency.
