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Infosys > Case Studies > Cummins Streamlines its Order Management Process with Infosys
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Cummins Streamlines its Order Management Process with Infosys

Applicable Industries
  • Equipment & Machinery
Applicable Functions
  • Sales & Marketing
Services
  • Software Design & Engineering Services
The Challenge
Cummins Power Generation BU launched Frontier program which will allow a common, global order-management system that will enable its customers to receive the right product at the right price at the right time.
About The Customer
Cummins Inc. is an American Fortune 500 corporation that designs, manufactures, and distributes engines, filtration, and power generation products, with 54,000 employees.
The Customer
Cummins Inc.
The Solution
Infosys analyzed business requirements and developed solution footprint for SOLAR involving Oracle Configuration Development, Oracle Advanced Pricing, Oracle iStore and Oracle Order Management.

Software Components
- Oracle E-Business Suite (including Oracle iStore, Order Management, Advanced Pricing and Oracle Configurator)
Operational Impact
  • [Product Improvement - Customer Satisfaction]
    SOLAR provides a user-friendly description for global customers with globalized terminology across regions, plants and types of products.
  • [Data Management - Data Availability]
    SOLAR provides access to complete customer order information.
  • [Management Effectiveness - Internal Collaboration]
    Deeper integration of information across departments and business units improves internal collaboration.
Quantitative Benefit
  • Order errors reduced more than 70% and order management productivity improved by 50%.
  • Sale cycle time reduced by 67%.
  • Unplanned overtime labor hours reduced by 20%

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