Cummins Streamlines its Order Management Process with Infosys
Cummins Power Generation BU launched Frontier program which will allow a common, global order-management system that will enable its customers to receive the right product at the right price at the right time.
InfosysInfosys is a global leader in consulting, technology, and outsourcing and next-generation services. They help enterprises transform and thrive in a changing world through strategic consulting, operational leadership, and the co-creation of breakthrough solutions, including those in mobility, sustainability, big data, and Cloud Computing.
Logistics & Warehousing
- CONNECTIVITY PROTOCOLS
- USE CASES
Cummins Inc. is an American Fortune 500 corporation that designs, manufactures, and distributes engines, filtration, and power generation products, with 54,000 employees.
Infosys analyzed business requirements and developed solution footprint for SOLAR involving Oracle Configuration Development, Oracle Advanced Pricing, Oracle iStore and Oracle Order Management.
- Oracle E-Business Suite (including Oracle iStore, Order Management, Advanced Pricing and Oracle Configurator)
- DATA COLLECTED
- SOLUTION TYPE
- SOLUTION MATURITY
Cutting Edge (technology has been on the market for < 2 years)
- OPERATIONAL IMPACT
Impact #1 [Product Improvement - Customer Satisfaction]
SOLAR provides a user-friendly description for global customers with globalized terminology across regions, plants and types of products.
Impact #2 [Data Management - Data Availability]
SOLAR provides access to complete customer order information.
Impact #3 [Management Effectiveness - Internal Collaboration]
Deeper integration of information across departments and business units improves internal collaboration.
- QUANTITATIVE BENEFIT
Benefit #1 Order errors reduced more than 70% and order management productivity improved by 50%. Benefit #2 Sale cycle time reduced by 67%. Benefit #3 Unplanned overtime labor hours reduced by 20%