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Cummins Streamlines its Order Management Process with Infosys

Cummins Power Generation BU launched Frontier program which will allow a common, global order-management system that will enable its customers to receive the right product at the right price at the right time.

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  • SUPPLIER
  • Infosys
    Infosys is a global leader in consulting, technology, and outsourcing and next-generation services. They help enterprises transform and thrive in a changing world through strategic consulting, operational leadership, and the co-creation of breakthrough solutions, including those in mobility, sustainability, big data, and Cloud Computing.
  • INDUSTRIES
  • Automotive
  • FUNCTIONS
  • Logistics & Warehousing
  • CONNECTIVITY PROTOCOLS
  • USE CASES
  • CUSTOMER
  • Cummins Inc. is an American Fortune 500 corporation that designs, manufactures, and distributes engines, filtration, and power generation products, with 54,000 employees.
  • SOLUTION
  • Infosys analyzed business requirements and developed solution footprint for SOLAR involving Oracle Configuration Development, Oracle Advanced Pricing, Oracle iStore and Oracle Order Management.

    Software Components
    - Oracle E-Business Suite (including Oracle iStore, Order Management, Advanced Pricing and Oracle Configurator)
  • DATA COLLECTED
  • SOLUTION TYPE
  • SOLUTION MATURITY
  • Cutting Edge (technology has been on the market for < 2 years)
  • OPERATIONAL IMPACT
  • Impact #1
    [Product Improvement - Customer Satisfaction]
    SOLAR provides a user-friendly description for global customers with globalized terminology across regions, plants and types of products.
    Impact #2
    [Data Management - Data Availability]
    SOLAR provides access to complete customer order information.
    Impact #3
    [Management Effectiveness - Internal Collaboration]
    Deeper integration of information across departments and business units improves internal collaboration.
  • QUANTITATIVE BENEFIT
  • Benefit #1
    Order errors reduced more than 70% and order management productivity improved by 50%.
    Benefit #2
    Sale cycle time reduced by 67%.
    Benefit #3
    Unplanned overtime labor hours reduced by 20%
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