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Damartex’s Experience with Automox: Transforming IT Management with Ease and Efficiency
Technology Category
- Functional Applications - Enterprise Asset Management Systems (EAM)
- Cybersecurity & Privacy - Endpoint Security
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Equipment & Machinery
- Professional Service
Applicable Functions
- Maintenance
- Business Operation
Use Cases
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
The Challenge
Before Automox, Tractor and Equipment (T&E) used many services to manage its IT environment. Unfortunately, the Symantec anti-virus console lost idle devices, Cisco Meraki gave them application lists but didn’t export cleanly, and SCCM patch management was tough to maintain if the endpoints weren’t local. T&E needed complete visibility to see which endpoints were being patched, especially if they sat idle for a long time. Additionally, technicians in the field with their endpoints needed to stay connected, even if they weren’t using a VPN.
About The Customer
T&E represents several equipment manufacturers for the Florida panhandle, Georgia, and Alabama by selling new machines and providing support and service. With a workforce of 600 employees, T&E manages 700 endpoints across these regions. The company has a long history of going the extra mile for its customers since its inception in 1943. T&E's commitment to customer service and support is evident in its operations, which include selling new machines and providing ongoing maintenance and support services.
The Solution
Clint Freyeisen, Senior Help Desk - Information Technology, worked with Automox at his previous job and knew it could make a significant difference at T&E. Automox provided visibility into patching by allowing assets to be sorted into groups and running test groups before a mass patch. This ensured that all devices were patched successfully. The scheduling feature allowed updates to be pushed to devices outside working hours, ensuring no disruption to workflows. The web-based dashboard provided real-time visibility, significantly reducing the time spent on patching and allowing the team to complete more tasks efficiently.
Operational Impact
Quantitative Benefit
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