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Dayton’s Pest Control Uses Fleet Tracking Software to Uncover New Business Challenges
Technology Category
- Sensors - GPS
Applicable Industries
- Consumer Goods
Applicable Functions
- Logistics & Transportation
- Field Services
Use Cases
- Fleet Management
- Vehicle Telematics
- Track & Trace of Assets
Services
- System Integration
The Challenge
Dayton’s Pest Control, a family-owned business in Knoxville, Tennessee, was facing challenges in increasing driver accountability and verifying job completion. They wanted to ensure that their technicians were at the correct locations and were utilizing company trucks appropriately during work hours. Additionally, they faced customer disputes where customers claimed that their technicians had not serviced their accounts. Without a GPS tracking system in place, Dayton’s had no way to verify whether their technicians had completed the jobs or not.
About The Customer
Dayton’s Pest Control is a family-owned and operated business located in Knoxville, Tennessee. They have been serving Knoxville and the surrounding counties for the past 30 years. As a local source for pest control and crawl space repair throughout the Knoxville, Tennessee area, they have a fleet size of 22. The company is run by Dayton & Sheila Hylton, who are the owners. They were looking for a solution to increase driver accountability and to verify job completion.
The Solution
Dayton’s Pest Control implemented GPS Insight, a fleet tracking software, into their business operations. This software allowed them to track the location of their vehicles at all times, providing proof of service during customer disputes by accessing detailed stop reports for any vehicle in their fleet. The software also helped them to raise accountability for their technicians in the field. The implementation of GPS Insight led to a drop in suspicious activities like taking long breaks during the workday or using company vehicles when they shouldn’t. The software also helped them to prevent theft of their expensive pesticides. Additionally, the software helped them to identify and tackle new business challenges such as speeding, excessive idle time, and labor theft.
Operational Impact
Quantitative Benefit
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