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Delivering Quality User Experience for Both Medical Staff and Patients With Visibility from NETSCOUT Smart Edge Monitoring and VaaS Managed Services
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Platform as a Service (PaaS) - Device Management Platforms
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Maintenance
- Quality Assurance
Use Cases
- Remote Asset Management
- Remote Collaboration
Services
- System Integration
- Testing & Certification
The Challenge
The healthcare organization was expanding and implementing new web-based and cloud-based applications. This led to gaps in visibility, which was a challenge as the organization required monitoring visibility for efficient operation. The organization had previously implemented packet-based monitoring with the 9800 series ISNG appliances in the high-speed core of their network, with other ISNG appliances at some of their regional hospitals and medical buildings on the wide area network (WAN) edges. For end-user experience and client edge monitoring, they added nGeniusPULSE for synthetic test analysis from 3000 series nPoint devices that are implemented in some of these same hospital locations. However, as the organization continued to expand and implement transformative application services, they identified several gaps in visibility that they wanted to address with the extension of NETSCOUT Smart Edge Monitoring.
About The Customer
The customer is a not-for-profit, academic health system made up of a dozen hospitals and hundreds of medical clinics throughout the communities it supports. It is both a nationally ranked hospital system, recognized for expertise in orthopedics, cardiovascular specialties, cancer treatment, diabetes, and women’s health, and also known as a top employer as reported by Forbes Magazine. Their thousands of employees, including approximately 2,000 physicians and medical staff, rely on the healthcare’s state-of-the-art networking resources to help efficiently handle the nearly million patient visits and 35,000 overnight hospital stays per year. Keeping this pace requires a network that can support instantaneous access to patient records and diagnostic test results for staff everywhere.
The Solution
The healthcare’s network team selected several ISNG appliances and nPoint devices to deploy in key hospitals and medical buildings. Different ISNG and nPoint models were implemented based on the various network speeds and environments of the individual buildings. Packet monitoring in the core of their data center at the service edge and at the WAN network edges in remote locations is enabling troubleshooting, tracking, and trending of traffic utilization, as well as application performance from application server farms to the remote hospitals and medical buildings. The partnership with NETSCOUT’s VaaS support organization ensured swift implementation, configuration, and operation of the new visibility solution, including monitoring of key business services that included Voice over IP (VoIP), Office 365, and Citrix, as well as clinical applications for Epic electronic medical records and the customer-facing Web portal.
Operational Impact
Quantitative Benefit
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