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AuraQuantic > Case Studies > Digital Transformation of INTECO's Services with AuraQuantic
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Digital Transformation of INTECO's Services with AuraQuantic

Technology Category
  • Sensors - GPS
  • Sensors - Level Sensors
Applicable Functions
  • Product Research & Development
Use Cases
  • Indoor Positioning Systems
  • Inventory Management
Services
  • Training
The Challenge

The Technical Standards Institute of Costa Rica (INTECO), a 35-year-old organization providing standardization, training, and evaluation services, was seeking to digitalize its services to enhance customer service. With an extensive catalog of over 3,500 technical standards, INTECO caters to a multitude of companies and is part of the largest certification network in the world, IQNET. Despite having developed its own audit management system to systematize and centralize information, INTECO was in search of a SaaS solution that could further systematize and automate its processes without the need for programming code. The challenge was to find a solution that would meet its business needs and help streamline its business processes to meet the expectations of all stakeholders.

About The Customer

INTECO is an organization based in Costa Rica with 35 years of experience in providing standardization, training, and evaluation services. It has an extensive catalog of over 3,500 technical standards that meet the requirements and specifications of a multitude of companies. INTECO is part of IQNET, the largest certification network in the world, which allows it to manage internationally recognized certificates. In recent years, INTECO has expanded its offerings and invested in technology to streamline its business processes and meet the expectations of all stakeholders.

The Solution

INTECO chose AuraQuantic, a software recognized for its strong positioning in one of the annual technology analysis reports published by Gartner, a global IT consultancy and research firm. AuraQuantic was selected due to its wide range of technology functionalities and the support provided by its partner in Costa Rica, Global Professional Group (GPG). The implementation process was divided into three phases: programming, planning, and formalization of the service. Currently, INTECO is in the first phase, which involves transferring all the business information to AuraQuantic with support from GPG. In future projects, INTECO plans to implement an audit scheduling service using AuraQuantic. This software will enable easier management of each client’s file and the agile selection of assessment teams based on their professional competencies.

Operational Impact

  • With the implementation of AuraQuantic, INTECO aims to systematize and automate its operational processes. The main objective is to streamline the audit scheduling process and better manage the back-office capacity to provide the service. This transformation is expected to give the company greater control over its processes, increase its level of efficiency and effectiveness, and improve its market positioning. The software will also allow for easier management of each client’s file and the agile selection of assessment teams based on their professional competencies.

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Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
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