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Digitalizing a National Asset
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
Services
- Software Design & Engineering Services
The Challenge
The Department of the Registrar of Companies and Official Receiver (DRCOR) in Cyprus faced several challenges. The national financial crisis in 2013 had a significant impact on DRCOR's operations. The department had to deal with outdated information systems, paper-based processes, inefficient workflows, and a cumbersome user experience. Additionally, the department had to align with EU-wide best practices as part of the EU memorandum agreement. The department also had to deal with data overlaps and gaps, which further slowed down their operations.
About The Customer
The Department of the Registrar of Companies and Official Receiver (DRCOR) is a small office under the Ministry of Energy, Commerce, Industry and Tourism (MECIT) in Cyprus. The department is responsible for providing registration services to 430,000 business entities doing business in the country and plays a pivotal role in the protection of intellectual property. The department is considered the image of Cyprus abroad and its mission took on a whole new importance following a domestic financial crisis in 2013.
The Solution
In 2014, a dedicated team appointed by the Council of Ministers set out to transform DRCOR into a smart digitalized service department. They chose ARIS for its long record of success internationally and endeavored to modernize, simplify operations and align the department with EU-wide best practices. Using ARIS Architect and Designer, the DRCOR project team re-engineered its processes to achieve a reduction in steps of up to 100%, a decrease in turnaround times and a significant improvement in customer satisfaction. The team worked jointly to document materials, conduct employee interviews vis-a-vis processes and workflow, and map in detail all services provided by the department. With analysis capabilities provided by ARIS, DRCOR finally shed light on what was working well—and what wasn’t.
Operational Impact
Quantitative Benefit
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