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Enhancing Printer Security: Konica Minolta's Partnership with NTT DATA
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Storage Services
- Platform as a Service (PaaS) - Device Management Platforms
Applicable Industries
- Electronics
- National Security & Defense
Applicable Functions
- Quality Assurance
Use Cases
- Cybersecurity
- Tamper Detection
Services
- Cybersecurity Services
- Testing & Certification
The Challenge
Konica Minolta, a global provider of multi-function printers, was faced with the challenge of ensuring the security of its network-connected devices. With the rise of cyber threats, the company recognized that device security was a significant concern for its customers, influencing up to 50% of their purchasing decisions. Despite conducting rigorous internal cybersecurity tests to meet PCI, HIPAA, FERPA, and GDPR regulations, Konica Minolta sought to further reassure its customers by investing in an extra layer of threat protection. The company aimed to identify any potential vulnerabilities in its new bizhub i-Series multifunction printers, thereby preventing hackers from exploiting these devices and causing data theft, business disruption, and financial turmoil.
The Customer
Konica Minolta, Inc.
About The Customer
Konica Minolta Business Solutions is a global provider of award-winning multi-function printers. The company is highly aware of customer concerns about the security of network-connected devices, with device security representing as much as 50% of their customers' purchasing decisions. Konica Minolta puts its products through rigorous internal cybersecurity tests to meet PCI, HIPAA, FERPA, and GDPR regulations. The company recently launched its new line of multifunction printers, the bizhub i-Series, which features multiple next-generation technologies, including solid state storage, a new code base, firmware, and integrated cloud services.
The Solution
To address this challenge, Konica Minolta partnered with NTT DATA and NTT Security to perform advanced penetration tests on its new printer line. The company provided a line of its multifunction printers and their source code to NTT DATA for testing. After approximately 80 hours of attempting to hack into the devices, the engineers found no major security vulnerabilities. This validation from NTT DATA reinforced Konica Minolta's reputation for offering secure products. Furthermore, when Konica Minolta launched its new line of multifunction printers, the bizhub i-Series, it once again turned to NTT DATA for penetration tests. The tests suggested modifications that would enhance device security and future-proof the product, which Konica Minolta implemented before releasing the product to market.
Operational Impact
Quantitative Benefit
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