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Enhancing Safety Measures at YMCA Calgary with eCompliance

Technology Category
  • Cybersecurity & Privacy - Identity & Authentication Management
  • Drones - Drone Payloads & Accessories
Applicable Industries
  • Healthcare & Hospitals
  • Paper & Pulp
Applicable Functions
  • Maintenance
  • Quality Assurance
Use Cases
  • Infrastructure Inspection
  • Onsite Human Safety Management
Services
  • System Integration
  • Testing & Certification
The Challenge
YMCA Calgary, a charity supporting over 300,000 people monthly across 45 community locations and 9 permanent facilities, faced significant challenges in managing their safety program. The organization was heavily reliant on paper-based systems for inspection and incident reports, as well as hazard assessments. This resulted in a lack of visibility into their safety program and difficulty identifying areas of strength and weakness. The wide range of programs offered, from summer camps to swimming activities, further complicated hazard assessments. The lack of a centralized location for these assessments made it difficult to manage and update them regularly. Additionally, communication of necessary information to teams was challenging. With only three dedicated health and safety members supporting 800 staff, there was minimal insight into each facility's operations and limited reporting capabilities. This led to a reactive approach to safety, with employees not receiving the necessary feedback or resources to perform their jobs effectively.
About The Customer
YMCA Calgary is a trusted charity that has been serving the community since 1902. With 45 community locations and 9 permanent facilities, it supports over 300,000 people every month. The association offers a wide range of health, fitness, and aquatic recreation programs for both children and adults. It also provides various community and outdoor programs to keep the people of Calgary engaged and connected. The organization is committed to ensuring the safety of its members and the general public, with a dedicated team managing its safety program.
The Solution
YMCA Calgary decided to switch to a digital solution, eCompliance, to manage their safety program more effectively. This digital EHS solution centralized all data and forms, providing greater visibility and enabling a data-driven approach to safety. The platform made all information accessible to employees across the association, strengthening communication and fostering a greater sense of accountability. Workflows and processes could be updated instantly to reflect new guidance or procedures and distributed to all users. This led to increased reporting and participation in safety activities. eCompliance also offered customization options, allowing YMCA Calgary to develop a more focused and diversified approach to safety. Different forms could be created for different departments and areas, supporting a more proactive approach to safety.
Operational Impact
  • The implementation of eCompliance has transformed YMCA Calgary's approach to safety. The organization now has access to the necessary information to support staff and provide specific coaching and feedback to front-line teams. They can identify trends and track patterns to prioritize areas of focus, leading to a more targeted and proactive approach to safety. Quarterly dashboards are developed for every department, allowing them to identify areas of improvement and implement corrective actions. The mobile application has empowered employees to complete inspections remotely and receive alerts and notifications, boosting engagement and strengthening the safety culture. The digital system has also significantly reduced the time spent on reviewing incidents and inspection forms, allowing the team to prioritize other key activities.
Quantitative Benefit
  • 300,000 people supported each month
  • 1,402 incident forms submitted in the first three months of 2023
  • 1,000 inspection forms submitted in the first three months of 2023

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